Customer Service

Job Title: Customer Service Representative

Location: Santa Fe Springs, CA 

Base Pay: $21.00 - $27.00 per hour (based on experience)
Employment Type: Full-Time
Industry: Printing / Manufacturing

Other Compensations: Health Insurance, Dental, Vison, Paid Vacation, 5 Personal Days, 9 Paid Holidays, 401K plan, Flexible Spending Account, Life Insurance, Long Term Disability, Employee Assistance Program.

About Steven Label:

Steven Label manufactures labels, overlays, membrane switches, sensors, product instructions for use (IFUs) and folding cartons — largely for the medical device industry.  We provide our customers with some unique and valuable resources, including:  

• A proprietary on-line system that permits order placement, tracking and art submission.
• ISO 13485 procedures to ensure quality products are delivered on time. 
• 2 major manufacturing locations in California, 1 in Arizona and 1 in Mexico with broad capabilities including screen, flexographic, offset and digital printing.
• Support of Vendor Managed Inventory programs. 
• In-house engineering expertise in the manufacture of membrane switches and medical sensors. 
• Product Instructions for use on lightweight, pharmaceutical grade paper.
• A commitment to delivering world class service to customers. 
• In business since 1954, Steven Label has a seasoned, customer-focused staff at all levels ̶ customer service, sales, engineering, production and management.

Position Summary

We are seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible for processing orders, communicating directly with customers, and ensuring a seamless experience from order entry through product shipment. This position requires the ability to quickly learn the technical aspects of our products and applications while working closely with high-level purchasing agents from large companies.

The ideal candidate will possess strong problem-solving skills, a high level of accuracy, and a commitment to timely and thorough follow-through. You must be able to communicate professionally and effectively with both internal teams and external clients.

Primary Responsibilities:

• Provide outstanding customer service through professional oral and written communication.
• Review customer specifications and prepress materials to prepare work orders for manufacturing.
• Process customer orders and prepare accurate quotes.
• Assist customers with product design and technical inquiries.
• Maintain document control and manage MRP systems, along with various customer scheduling reports.
• Build and maintain strong relationships with customers to understand their products and requirements.
• Collaborate with internal departments including Graphics, Production, Sales, and Accounting to ensure on-time delivery and product quality.
• Identify and implement creative solutions to customer challenges.

Requirements:

• 5 years of customer service experience, in the Graphic Communications or Printing Industry preferred.
• Proficient computer skills, including experience with order management systems.
• Strong attendance and reliability.
• Printing or label manufacturing experience preferred.
• Ability to work effectively with cross-functional teams.

If you are a proactive, detail-oriented professional with a passion for delivering exceptional customer experiences, we’d love to hear from you.

Steven Label is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

Salary : $21 - $27