Kia Service Manager

About Steven Kia

Steven Kia is part of the fast-growing Steven Automotive Group, a family-owned organization committed to accountability, performance, and long-term career growth. As our organization continues to expand, we are building strong teams and investing in leaders who can help drive dealership success.

Steven Kia is also home to a brand-new dealership facility featuring one of the most beautiful and modern service centers in the area. Our new facility provides a professional, comfortable, and state-of-the-art environment for both our customers and employees.

We are looking for an experienced and results-driven Service Manager to lead our growing Service Department at Steven Kia.

About the Role

The Service Manager is responsible for overseeing the daily operations of the Service Department while leading a team of Service Advisors, Technicians, and support personnel. This position plays a key role in driving customer satisfaction, technician productivity, department profitability, and overall operational performance.

The ideal candidate is an experienced automotive dealership leader who understands service operations, knows how to develop a team, and is motivated by performance.

Responsibilities

● Oversee the daily operations of the Service Department

● Lead, coach, and develop Service Advisors, Technicians, and service department personnel

● Monitor department performance, productivity, profitability, and customer satisfaction

● Manage service workflow and ensure efficient repair order processing and vehicle turnaround

● Handle escalated customer concerns and support a high level of customer satisfaction

● Work closely with the Parts Department and other dealership departments to support service operations

● Develop strategies to improve service sales, customer retention, and department profitability

● Ensure compliance with manufacturer requirements and dealership policies

Compensation

$60,000 – $100,000 annually based on performance

● Salary plus commission compensation structure

● Performance-based earning potential

Benefits

● Medical, Dental, and Vision Insurance

● 401(k) Plan

● Paid Time Off

● Paid Training and Professional Development

● Employee Vehicle Purchase Program

● Employee Discounts on Parts and Service

● Career Advancement Opportunities

● Supportive Team Environment

Why Join Steven Kia?

Steven Kia is part of a rapidly growing automotive group that provides opportunities for strong leaders to make an impact and grow their careers. As Service Manager, you will have the opportunity to lead a department, develop a team, improve operational performance, and directly contribute to the success of a growing dealership.

If you're an experienced service leader who is ready to take ownership, develop a team, and drive results, we want to hear from you.

Apply today and join the team at Steven Kia!

Equal Opportunity Employer

Steven Automotive Group is an equal opportunity employer and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other characteristic protected by federal, state, or local laws. We are committed to creating an inclusive workplace where all employees are treated with respect and given equal opportunities to succeed.

Qualifications

● Previous automotive dealership service management experience required

● Proven leadership experience within a dealership Service Department

● Manufacturer certification, ASE certification, or other recognized automotive industry certification strongly preferred

● Strong understanding of dealership service operations, technician productivity, customer service, and department profitability

● Strong leadership, communication, and problem-solving skills

● Ability to work in a fast-paced, high-volume dealership environment

● Valid driver's license required

Salary : $60,000 - $100,000