SUMMARY

• Serves as the first point of contact for visitors and callers, providing a welcoming, professional experience while supporting daily operations. This role is essential in creating a positive first impression and ensuring efficient communication throughout the organization.

ESSENTIAL DUTIES

• Essential Duties include the following. Other duties may be assigned.
• Greet and assist visitors in a friendly, professional manner
• Maintain a clean, organized, and welcoming reception area
• Operates a multi-line phone system.
• Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.
• Answer, screen, and direct incoming phone calls
• Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
• Develops knowledge of basic dealership information in order to respond to callers who have general inquiries.
• Updates and distributes dealership phone directory as needed.
• Performs clerical duties as assigned.

Maintains professional appearance

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• No prior experience required.

LANGUAGE SKILLS

• Ability to read, write and comprehend simple instructions, short correspondence, and memos.

MATHEMATICAL SKILLS

• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money.

REASONING ABILITY

• Ability to apply common sense understanding to carry out simple one- or two-step instructions.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver's License

ON JOB TRAINING / CERTIFICATION REQUIREMENTS

• Manufacturer Training and Certification
• Compliance Training through company platform

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit at desk for prolonged periods of time; use hands to grab and reach files; type on a computer; and to talk or hear, both in person and by telephone.
• Employee must occasionally lift and carry office supplies up to 10 pounds.

WORK ENVIRONMENT

• This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Dealership setting is busy with frequent interruptions but noise level is usually minimal.