What are the responsibilities and job description for the Account Services Supervisor position at Steve Madden?
General Summary
The Account Services Supervisor is responsible for leading the team under the guidance and within the structure and guidelines created by the Director of Account Services and ensuring the highest level of profitability in our wholesale division.
The responsibilities described below are considered essential functions of the role. This position is based in our NYC office and requires working on-site.
Key Responsibilities
- Supervise day to day activities such as order entry and checking
- Develop new employees by providing coaching, training and feedback
- Mentor current Account Service Coordinators and further develop their skills on the M3 system
- Assist with reports and tools the team may use to maintain their accounts
- Meet with the team regularly to review processes, issues and additional training to further enhance how we service our customers
- Work with management to identify any price changes that seem questionable or where margins are low
- Collaborate with management on yearly reviews for the team
- Able to manage multiple projects and deadlines with support and resources as needed
- Perform other duties and special projects as assigned
Required Qualifications
- Minimum of 3-5 years of experience in customer service
- Proficient in Microsoft Office Suite and ERP systems
- Excellent interpersonal, problem-solving, and organizational skills
The expected base salary for this position ranges from $60K-$65K. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.
Salary : $60,000 - $65,000