What are the responsibilities and job description for the Account Services Coordinator position at Steve Madden?
General Summary
The Account Services Coordinator is responsible for supporting the coordination of specified accounts with independent shoe stores, specialty stores, and major department stores. This position supports the Wholesale Footwear business.
The responsibilities described below are considered essential functions of the role. This position is based in our LIC office and requires working on-site.
Key Responsibilities
Essential duties include
The Account Services Coordinator is responsible for supporting the coordination of specified accounts with independent shoe stores, specialty stores, and major department stores. This position supports the Wholesale Footwear business.
The responsibilities described below are considered essential functions of the role. This position is based in our LIC office and requires working on-site.
Key Responsibilities
- Assist in processing, inputting, and tracking new orders and reorders for assigned accounts into the wholesale system
- Maintain accurate records of customer orders, including basic details, expected delivery dates, and quantity adjustments
- Assist with the request, tracking, and distribution of customer samples, ensuring timely communication of feedback to relevant departments
- Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates and address inquiries
- Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders
- Assist in generating and sending basic documents such as proforma invoices, under the guidance of senior staff
- Able to manage multiple projects and deadlines with support and resources as needed
- Perform other duties and special projects as assigned
Essential duties include
- Assist in processing, inputting, and tracking new POs and reorders for assigned accounts into the wholesale system
- Maintain accurate records of customer orders and account information, including basic details, expected delivery dates, and ATS adjustments
- Assist with the request, tracking, and distribution of samples, ensuring timely communication of feedback to relevant departments
- Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates, address, and credit inquiries
- Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders
- Assist in generating and sending basic documents such as invoices and order confirmations to customers
- Bachelor’s degree or equivalent experience
- Minimum of 1 year in customer service
- Knowledge in Microsoft Office Suite, specifically Excel
- Excellent interpersonal, problem-solving, and organizational skills
Salary : $24 - $26