Summer Camp HQ (Admin and Customer Service) - Alexandria

Job Details

At Steve & Kate's, we put radical trust in kids so that they learn to trust themselves. Campers choose minute-to-minute how to spend their time because making decisions today helps to build the self-confidence they’ll need to wrangle unknowns tomorrow. We value empowering our staff to be their whole authentic selves because everyone in our community needs to feel included!  Sound like something you can get behind? If so, we're looking for team members who are motivated babysitters, teachers, coaches, students, athletes, artists, and anyone ready to play hard and be goofy. As a Steve & Kate’s staff member, you’ll sharpen your inherent leadership skills, learn some new ones, and collaborate with interesting people, all while immersing yourself in creativity and play.

Job Responsibilities
Camp HQ is a fast-paced environment where there’s non-stop engagement with kids, parents, and staff. This isn’t your typical office job, so erase the visions of cubicles and bad coffee from your mind. You will need strong organizational, time management, and interpersonal skills in order to prioritize a broad range of responsibilities throughout the day:

• Greeting, checking-in, and checking-out campers as they arrive and leave using our custom-built camp management software 
• Welcoming visitors on-site, ensuring site security, and maintaining a clean and organized office space
• Fielding inbound emails and phone calls, as well as calling parents/guardians and sometimes having to navigate sensitive conversations regarding injuries, accounts, and behavioral issues 
• Chatting with and helping to re-engage campers who wander into HQ looking for their next adventure and adding individualized notes to camper accounts about daily events  
• Managing our First Aid station, which includes administering and documenting treatment of injuries and other medical issues 

How do you know if you’re the right candidate? If you answer yes to all of the questions below, definitely apply:

• Do you appreciate and agree with our self-directed approach for kids?
• Are you a lover of systems, organization, to-do lists, punctuality, and cleanliness? 
• Would sparking up conversations with staff, campers, and parents fit in your comfort zone?
• Are you comfortable navigating challenging and sometimes sensitive interactions?
• Are you the type of person who can’t rest until you’ve done everything possible to make someone feel cared for? Like, if someone you knew was in need, would you do more than send them a “thinking of you” text?
• Are you calm under pressure and able to calm those around you?  
• Do you have the stamina to keep up (literally) with 4-12 yr. olds bursting with energy and creative potential? And, if needed, can you bench press the equivalent of a kindergartner (just kidding --- can you lift up to 30 pounds)?

Job Requirements

• At least 21 years of age.
• First Aid & CPR Certified prior to Day 1 of Camp.
• Preferred Background: Experience in administrative records management or a Bachelor’s/Graduate degree/
• Minimum Experience (Must meet one)
• Endorsement or Bachelor's Degree in a child-related field
• 6 months of Supervised Programmatic experience

Physical Requirements

This position requires the employee to comply with all applicable federal, state, local, Steve & Kate's Camp, Bright Horizons’, and client site requirements concerning immunizations, employment physical/screening, and health and safety training. If hired, you will work in person in a schooled-aged camp setting to provide supervision, care, program delivery, and services per Steve & Kate's Camp and Bright Horizons’ policies, procedures and guidance, in compliance with any applicable laws and regulations, and in a manner that will ensure the safety of children in Steve & Kate's Camp's care and the employee.

Steve & Kate's Camp and Bright Horizons comply with all laws that require reasonable accommodations for qualifying disabilities and/or pregnancy-related limitations. The full set of physical requirements for this role are as follows:

• Maintain and follow all safety and health rules of the location.
• Organize and maintain clean and accessible activity spaces.
• Assist in camp set-up and breakdown during move-in and out weekends.

• Where local regulations mandate, this position is eligible for sick time.