What are the responsibilities and job description for the Steuben County REMC Broadband Technical Support Role position at Steuben County REMC?
Company Description
Steuben County REMC is a growing distribution Electric Cooperative providing services to more than 10,000 homes, farms and businesses in Northeast Indiana and is headquartered in Angola, Indiana. The surrounding community has a wonderful school system, a four-year university, hospital and an abundant array of shopping and recreational opportunities. Our 101 lakes make our area a popular vacation destination for visitors from across the Midwest.
Job Description
Steuben County REMC is seeking a friendly, motivated and highly organized individual to fill a full-time Broadband technical support role. Duties include taking technical support calls from members and troubleshooting to identify an appropriate resolution for services associated with Wi-Fi managed routers, running / creating daily reports, backing up Member Service Representatives, equipment provisioning, performing checks on returned routers, material inventory and distribution tasks, Service Order / contract input, supporting outside technicians as needed. Additional duties as required.
Qualifications
Technical support knowledge and advanced computer skills are a must. General Wi-Fi router setup and IP knowledge, general understanding of DHCP / NATing, 1-2 years’ experience with direct customer contact and high school diploma required. Fiber optic systems (GPON/XGS) equipment knowledge / installation experience, Associate's degree or coursework in Business or Information Technology related field is preferred.
Additional Information
We’re accepting applications until October 20, 2025. Interested candidates should submit your resume and cover letter to:
https://jobs.smartrecruiters.com/WabashValleyPowerAlliance/744000085961197-steuben-county-remc-broadband-technical-support-role
Pay negotiable depending on qualifications and experience.
All your information will be kept confidential according to EEO guidelines.
Benefits
- Defined Pension Plan
- Matching 401(k) Retirement Plan
- Health, Dental, and Vision Insurance
- Paid holidays
- Vacation and Sick Time
- Plus Additional Benefits
Provide References with Resume.