What are the responsibilities and job description for the Operations Systems Specialist position at sterlingtonpllc?
Reports to: Head of Operations
Collaborates with: Finance System Lead
Department: Operations – SPSC Division
Location: Remote (Global)
Type: Independent Contractor
About Sterlington
Sterlington is a full-service law firm that combines legal and commercial excellence with modern ways of practicing. Our high-caliber partners work on complex business matters with a tailored approach to client service and a focus on financial flexibility and innovation.
We're currently seeking a mid-level Operations Systems Specialist to play a critical role in developing our operations function and supporting the implementation of our new Practice Management System.
The Opportunity
We're at an exciting inflection point in our data journey. You'll learn from our experienced team, while bringing your expertise to solve workflow challenges and position us for future growth.
This role offers the opportunity to work closely with our data analytics team to shape our firmwide data models during a significant transformation as we implement our PMS. Working closely with the team, you’ll quickly pick up on our historical context and apply industry best practice to optimize how we manage and report matter, billing, and practice information.
You will be entrusted to develop effective working practices bringing together insight from Technology through to our Legal Administration Team. You will be expected to take a leading role in developing the day-to-day functions of the Operations team.
This is expected to include:
Operational Oversight:
- Oversee workflow processes to ensure timely delivery of legal services.
Financial & Resource Management:
- Support budgeting, expense tracking, and cost optimization initiatives.
- Collaborate with finance teams on billing cycles and matter profitability analysis.
Compliance & Risk Management:
- Ensure adherence to regulatory requirements and internal policies.
- Maintain data security and confidentiality standards across operations.
Technology & Systems:
- Work with IT and practice management teams to optimize legal technology platforms.
- Drive adoption of new systems and ensure staff training.
Key Responsibilities
- Identify and improve data processing consistency in our existing data infrastructure
- Support our data strategy and implementation workstream for PMS deployment
- Apply industry best practice for managing legal practice data including matter management, billing, and client information
- Collaborate with our data visualization specialist to ensure data integrity and accessibility for reporting needs
- Working with Compliance, develop and maintain data governance frameworks appropriate for a law firm environment
- Build documentation and processes that will support future team scaling
- Contribute to strategic planning for our operations and systems roadmap
Essential Requirements
- Practical experience in data systems and operational processes
- Experience with legal technology platforms and practice management systems (Aderant experience highly valued)
- Previous involvement in system implementations or migrations within SMEs
- Understanding of law firm operations including matter management, billing cycles, and client data structures
- Ability to quickly synthesize complex historical contexts while applying structured problem-solving approaches
- Proven ability to work both independently and collaboratively in small, high-performing teams
- Clear communication skills for translating technical concepts to non-technical stakeholders