Human Resources Manager

Basic Function: The Human Resources Manager supports leadership in the planning, coordination, and execution of Human Resources operations and services. This role ensures consistent application of HR policies and practices, promotes legal compliance, and provides high-quality support to employees and department leaders. The Human Resources Manager serves as the on-site HR lead, managing day-to-day HR activities while contributing to a positive, inclusive, and high-performing workplace culture.

Principal Accountabilities

• Serve as the primary point of contact for employees regarding HR inquiries, policies, and processes.
• Lead daily HR operations, ensuring consistent and accurate delivery of services in payroll, benefits, HRIS administration, onboarding, and employee relations.
• Understands and supports the organization’s goals and strategies related to staffing, recruiting, and retention.
• Maintain accurate employee records and HRIS data in accordance with confidentiality and retention requirements.
• Oversee the recruitment and selection process, including job postings, candidate communication, interview coordination, and compliance with hiring practices.
• Partners with leaders to support workforce planning, staffing needs, and retention strategies.
• Support the creation and maintenance of job descriptions.
• Conduct or coordinate 30/60/90-day check-ins and ensure timely completion of new hire evaluations.
• Oversee and coordinate employee onboarding and orientation to ensure a positive and professional new hire experience.
• Coordinate offboarding processes, ensuring proper documentation and communication.
• Lead employee engagement and recognition initiatives, including HR-sponsored events and activities, as well as the Best Places to Work (BPW) committee initiatives.
• Serve as a culture steward, supporting organizational values and inclusive workplace practices.
• Support the administration of compensation programs, including processing pay changes and coordinating annual merit cycles.
• Oversee and coordinate employee benefits education, enrollment, and employee support; serve as a liaison with vendors as needed.
• Monitor compliance with federal, state, and local employment laws; ensure consistent application of policies and procedures.
• Support implementation of HR policies, employee handbook updates, and HR-related communications.
• Provide coaching to employees and supervisors on HR policies, performance expectations, and conflict resolution.
• Collaborate with leadership on employee relations matters, including investigations, performance improvement plans, and disciplinary processes.
• Administer the performance management cycle, including goal setting, mid-year reviews, and annual evaluations.
• Coordinate onboarding trainings, compliance trainings, and basic employee development sessions.
• Participate in ongoing professional development to maintain HR knowledge and competency.
• Identify opportunities to improve HR processes and elevate recommendations to HR leadership.
• Prepare routine HR reports (e.g., headcount, turnover, retention metrics, compliance deadlines) to support leadership decision-making.
• Manages departmental costs and resource planning.
• Participate in meetings, organizational initiatives, and cross-functional projects as needed.
• Performs other duties as required.
  
  
  

Desired Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal communication and negotiation skills.
• Excellent organizational skills and attention to detail, especially when handling sensitive information.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to multi-task, prioritize tasks and to delegate them when appropriate, adapting to a dynamic environment.
• Strong knowledge of HR best practices and foundational understanding of employment laws.
• Bachelor’s degree in Human Resources, Business Administration, Communications, or related field preferred; equivalent combination of education, training, and experience considered.
• HR certification (PHR, SHRM-CP, or equivalent) preferred or actively in progress.
• Minimum of three (3) years of professional experience in HR, people operations, or a related supervisory/administrative role.
• Proficiency with Microsoft Office Suite and HRIS platforms (Paycor preferred).
• Demonstrated ability to build trust and collaborate effectively across all departments and levels of the organizational.
  
  
  

Working Conditions

This position operates in a professional office environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, and filing systems. The position may require attendance at occasional events outside normal business hours.

Physical Demands

This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Position Type

This is a full-time position. Regular attendance is required.

Travel

No travel is expected for this position

FLSA Status

Salary exempt

Sterling Thompson Company provides equal employment opportunities (EEO) to all employees and applicants for employment.