Pawn Broker and Sales Associate

Overview
Join our dynamic team as a Pawn Broker and Sales Associate, where you'll be at the forefront of providing exceptional customer service while managing pawn transactions and retail sales. This energetic role offers the opportunity to engage with a diverse clientele, showcase merchandise through product demos, and contribute to a lively retail environment. Your enthusiasm and communication skills will help create a welcoming atmosphere, ensuring every customer leaves satisfied and eager to return. Whether you're assisting with pawn loans, selling merchandise, or maintaining store presentation, your proactive approach will drive success and growth.

Duties

• Facilitate pawn transactions by appraising items, issuing loans, and managing collateral with accuracy and integrity
• Assist customers in browsing, selecting, and purchasing merchandise, including conducting engaging product demos when appropriate
• Cleaning, Picturing, and posting inventory on various online platforms
• Upsell products and services to enhance customer experience and increase store revenue
• Maintain organized merchandising displays and stock shelves to ensure an attractive shopping environment
• Handle cash register operations using POS (Point of Sale) systems, process payments accurately, and perform cash handling duties
• Provide excellent customer service by addressing inquiries via phone or in person with professionalism and courtesy following proper phone etiquette
• Support inventory management through stocking, merchandising, and participating in regular stock counts

Skills

• Strong communication skills with the ability to connect with diverse customers in both bilingual (English/Spanish or other languages) environments
• Previous supervising experience is preferred to assist in team coordination and store operations
• Proficiency with POS systems, cashiering, and basic retail math for accurate transactions
• Experience conducting product demos to educate customers about merchandise features and benefits
• Knowledge of upselling techniques to maximize sales opportunities
• Excellent customer service skills combined with professional phone etiquette
• Familiarity with retail sales processes, merchandising standards, stock management, and grocery store operations is a plus
• Ability to handle cash handling responsibilities responsibly while maintaining accuracy during busy periods

This position is ideal for motivated individuals eager to thrive in a fast-paced retail environment. Your energy, attention to detail, and dedication will help create memorable shopping experiences while supporting the store’s success. We value clear communication, teamwork, and a positive attitude—qualities that make you an excellent fit for our vibrant team!

Pay: $16.00 - $19.00 per hour

Benefits:

• Employee discount
• On-the-job training
• Paid time off

Application Question(s):

• Do you speak Spanish?
• Are you 21 years of age or older?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $16 - $19