Maintenance Supervisor, Argento on the Broad

Who we are:

Sterling Group is a family-owned vertically integrated real estate investment services firm started in 1976. Our organization includes development, construction, property management and investment management with a specialty in multifamily housing and self-storage facilities. Our executives are involved daily and work closely with over 375 colleagues in multiple states throughout the Midwest and Southeast. We are looking for self-driven professionals with high accountability and integrity.

Why work for Sterling Group?

• Training and Career advancement opportunities
• Recognition programs
• Competitive wages
• Full benefits
• Family friendly culture
• Work life balance
  
  
  

As a Maintenance Supervisor you will:

• Leader to on-site maintenance staff in diagnosis of problems and repair in areas such as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliances
• Ensure all interior and exterior repairs to maintain apartments, common areas, buildings and grounds are completed according to established procedures
• Diagnose and repair physical building/unit maintenance issues, perform duties associated with the Maintenance Supervisor position as needed, and provide leadership to the team.
• Responsible for ensuring the physical aspects of each assigned property meet the Company’s established standards and any applicable laws.
• Act as a resource for all maintenance staff in assisting with physical repairs, soliciting bids and with communicating issues and answers.
• Schedule vacant unit turns with vendors, ensure quality of product per Sterling Standards.
• Solicit and Evaluate bids for services at the property. Hold vendors accountable for standards of work.
• Continually monitor budgeted maintenance expenses.
• Manage all capital projects as budgeted and approved by ownership.
• Manage all contracts and bid work out regularly to ensure the best price and value are achieved.
• Manage all contractors on the property for satisfactory work, confirm safety measures are followed and insurance policies are all up to date
  
  
  

Additional Responsibilities:

• Inspect and maintain all common and amenity areas.
• Perform all other duties as assigned and needed to help fulfill department and organization’s purpose and mission.
• Collaborate regularly with senior management to ensure team activities are in alignment with Sterling’s mission and strategic plan.
• Infuse the Guiding Principles into team activities and exemplify what these should look like in daily operations.
• Provide leadership and direction by taking charge when situations warrant. Identify solutions which address issues, while considering the individual needs of the team.
• Provide training and ensure colleagues have necessary tools for their specific roles.
• Ensure colleagues understand expectations and goals. Monitor colleague performance and productivity and timely provide constructive feedback, while providing opportunities for colleague success.
• Educate team on Sterling policies, procedures and regulatory requirements, identify instances of non-compliance and elevate issues appropriately.
• Identify and productively manage colleague issues. Communicate and partner with supervisor and other departments as situations dictate.
  
  
  

Education:

High School Diploma or G.E.D. equivalent required.

Reports to: Property Manager

Schedule: Mon-Fri 8 am - 5 pm, on call rotations, weekends as needed for on call.

On Call Rotation Every Other Week Required.

Qualifications:

• Valid Driver's License required
• Minimum 3 years’ experience in maintenance or equivalent field
• Excellent interpersonal relations, communicative skills and a customer-focused service orientation
• Working knowledge in plumbing, electrical, HVAC, appliance repair, and general building trades
• Certifications - Valid EPA certification, CPO preferred
• Own and use basic and tools, as well as utilize basic computer programs to perform tasks
• Proficient in reading, writing, grammar, and mathematical skills
  
  
  

Special Skills:

• Excellent interpersonal relations, communicative skills and a customer-focused service orientation.
• Proficient in reading, writing, grammar, and mathematical skills.
• Strong interpersonal, verbal and written communication skills with strong orientation for customer service required.
• Working knowledge in plumbing, electrical, HVAC, appliance repair, and general building trades.
• Ability to adapt to a demanding environment and manage multiple projects effectively.
• Proficient in Microsoft Office programs (Word, Excel, and Outlook) and YARDI program.
• Flexibility to work independently and in a team environment.
• Must possess the ability to adapt to a fast-paced environment and manage multiple projects effectively.
  
  
  

Other Requirements (Background Check and Drug Screening):

Must be able to pass a drug test, driving record, credit check, criminal history, and background checks prior to employment with Sterling Management Ltd.

Physical Demands:

• Ability to read and comprehend moderately complex documents.
• Ability to verbally and in writing communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Frequently operates a computer and other office productivity equipment, such as a copy machine, printer, telephone or fax machine.
• Ability to travel to different work sites via personal automobile, rental car, airplane and other public transportation modes up to 20% of the time.
• Must be able to bend, stoop, sit, stand, walk, climb stairs and ladder, reach, lift, pull, push, balance, crouch, crawl and kneel.
• Occasionally lift, carry and/or move up to 75 pounds.
• May be exposed to inside and outside environmental conditions, chemical hazards, respiratory hazards, extreme cold for more than 1 hour at a time, extreme heat for more than 1 hour at a time. 
  
  
  

Benefits:

• Medical
• Dental
• Vision
• Flexible Spending Account
• Group Life Insurance
• Voluntary Life Insurance
• Short Term Disability
• Long Term Disability
• Supplemental programs
• 401(k) Retirement Savings Plan
• Employee Assistance Plan
• Paid Time Off
• Paid holidays
• Tuition Reimbursement
• Volunteer time
  
  
  

Our goal is customer loyalty. Because we understand that customer loyalty is achieved by exceeding customer's expectations, our company credo is: "Creating the Sterling Story by exceeding expectations... one customer at a time!"

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