What are the responsibilities and job description for the Director Learning and Development position at Sterling Group?
Sterling Group is a family-owned vertically integrated real estate investment services firm started in 1976. Our organization includes development, construction, property management and investment management with a specialty in multifamily housing and self-storage facilities. Our executives are involved daily and work closely with over 375 colleagues in multiple states throughout the Midwest and Southeast. We are looking for self-driven professionals with high accountability and integrity.
Why work for Sterling Group?
- Training and Career advancement opportunities
- Recognition programs
- Competitive wages
- Full benefits
- Family friendly culture
- Work life balance
Our Director of Learning and Development is highly visible and plays a critical part in assisting the organization achieve its defined strategic goals. This position plans, designs, and implements training strategies to maximize the development of our colleagues across the organization.
Our Director Learning and Development is primarily responsible for the following:
- In coordination with the VP of HR, develops strategic learning and development goals and corresponding metrics to measure effectiveness of training.
- Works with department leaders, supervisors, and colleagues to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, and organizational initiatives which involve training.
- Suggests enhancements to current training to keep materials relevant and current while utilizing new or updated training techniques.
- Develops and creates new course curriculum and training materials ensuring they meet identified business needs, the critical needs of adult learners and utilizes the most effective training method.
- Provides engaging communications about programs to educate and build enthusiasm by highlighting the benefits and value of training.
- Delivers training in person or via webinar. Works with subject matter experts to ensure consistency in their delivery and application of training techniques/standards across the organization.
- Evaluates company performance measurement tools such as; leasing performance reports, resident satisfaction feedback, occupancy trends, etc. and recommends training or other solutions to enhance performance in the key metrics.
- Conducts follow-up on completed training programs to track progress towards defined goals and to assess overall effectiveness of training.
- Collaborates with Management and Construction Executives in the planning and execution of the Annual Management Seminar. Ensure all assigned committees are meeting deadlines and budget expectations.
- Assists in developing the annual training budgets for departments requiring training in the upcoming year.
Our Director Learning and Development must possess the following qualifications:
- Bachelor’s degree in Training & Development, Education, Human Resources, Psychology, Business, or any other related field or equivalent, relevant experience.
- Five (5) to seven (7) years’ previous experience leading the training and development function in a multi-site organization.
- Candidates with previous Property Management industry experience will be prioritized.
- Proven experience in curriculum development, instructional design and creation of training materials, tools and aids.
- Must be passionate about educating and developing individuals and meeting people where they are at in their development journey.
- Ability to lead with integrity, compassion and by prioritizing the needs of others first.
- Ability to cultivate professional and mutually respectful relationships internally and externally.
- Prior experience in designing objective and measurable program goals and monitoring success through identified metrics.
- Prior use of web-based training platforms and e-learning systems.
- Excellent organization skills, ability to effectively prioritize tasks and manage multiple and often competing deadlines.
- Strong analytical and critical thinking skills with ability to gather, organize, analyze, and present data to multiple audiences.
Benefits:
- Medical
- Dental
- Vision
- Flexible Spending Account
- Group Life Insurance
- Voluntary Life Insurance
- Short Term Disability
- Long Term Disability
- Supplemental programs
- 401(k) Retirement Savings Plan
- Employee Assistance Plan
- Paid Time Off
- Paid holidays
- Volunteer time
Our goal is customer loyalty. Because we understand that customer loyalty is achieved by exceeding customer's expectations, our company credo is:
"Creating the Sterling Story by exceeding expectations... one customer at a time!"
