What are the responsibilities and job description for the Front Office Coordinator position at Sterling Flood?
ABOUT THE POSITION
Sterling Flood is seeking a friendly, organized, and dependable Front Office Coordinator to be the welcoming face of our company. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in keeping the office running smoothly. As the first point of contact for visitors, agents, and callers, you’ll play an important role in creating a positive experience while supporting our daily office operations. If you enjoy helping people, staying organized, and being an important part of a close-knit team, we’d love to meet you.
WHY STERLING FLOOD?
At Sterling Flood, we’re committed to providing exceptional service to our agents while fostering a workplace built on teamwork, professionalism, and continuous improvement. Every team member plays an important role in our success, and we’re looking for someone who will be the welcoming face of our organization.
KEY RESPONSIBILITIES:
• Welcome and assist visitors, clients, and business partners with a professional and friendly attitude.
• Answer, screen, and direct incoming phone calls.
• Process incoming check payments accurately and efficiently.
• Receive, sort, distribute, and prepare outgoing mail and packages.
• Maintain a clean, organized, and professional front office and reception area.
• Provide administrative support to various departments as needed.
• Assist with filing, data entry, scanning, and document organization.
• Monitor office supplies and assist with ordering when needed.
• Coordinate with team members to ensure daily office operations run efficiently.
• Handle confidential information with professionalism and discretion.
• Perform other administrative duties as assigned.
WHAT WE’RE LOOKING FOR:
• Friendly, welcoming, and personable
• Excellent verbal and written communication skills
• Professional in appearance, communication, and customer interactions
• Highly organized with strong attention to detail
• Able to prioritize and multitask effectively
• Adaptable and willing to jump in where needed
• Dependable and self-motivated
• Positive team player
• Comfortable learning new technology and office software
• Strong customer service mindset
• Works well under pressure
• Takes initiative and ownership
QUALIFICATIONS:
• Previous receptionist, front desk, administrative assistant, or customer service experience preferred
• Strong verbal and written communication skills
• Proficient with Microsoft Office (Outlook, Word, Excel)
• Comfortable operating multi-line phone systems
• Excellent organizational and time management skills
• Ability to maintain confidentiality and exercise discretion.