What are the responsibilities and job description for the Community Outreach and Tour Specialist - Afternoon position at Sterling Court Retirement Community?
At Sterling Court, we pride ourselves in fostering a nurturing and homelike atmosphere where our residents and employees alike are treated as family. Our residents are cared for with warmth, hospitality, and attentiveness; our employees work in an environment which furnishes unique comforts and conveniences while encouraging personal and professional growth.
Job Summary:
The Community Outreach and Tour Specialist assists with the development, implementation, and administration of all marketing and sales for the community including:
a) Coordinate all efforts and functions of the marketing department to ensure that sales and occupancy are the primary goals at all times. Promote a future residency program to build a wait list.
c) Review marketing brochures/materials and all forms involved in completing an admission. Successfully administer the process to follow the steps to a sale, close a sale, and assist the resident and responsible party with a move and transition to the community. Follow through with resident initial 30 day, move-in/assimilation period to the community lifestyle.
d) Knowledge of all community amenities and move-in options for new residents: independent living, assisted living, and the relationships provided through supportive services, such as home health, home care, hospice, and palliative care.
e) Identify and initiate contacts with prospective residents by telephone, written communications, and personal visits. Set monthly goals with Executive Director and marketing team.
f) Maintain inside marketing responsibilities including conducting tours, meeting with prospects and scheduling move-ins, set appointments and luncheons with prospective residents, family members, and advisers to promote the community. Qualify prospective residents according to age, health, financial capability, and interest.
g) Professionally represent Sterling Court in the broader community. Conduct and participate in cultivation events and educational meetings, public relations programs, and special events. Participate in civic clubs, local committees, chambers, etc.; serve on local boards when opportunities present. Host luncheons and/or speaking engagements for churches, civic groups, etc., at least monthly.
h) Meet weekly with marketing team and Executive Director; write and present weekly and monthly progress reports to the Executive Director. Provide marketing statistics and information as requested for reporting.
Knowledge, Skills and Abilities Required:
a) Age 21 or older.
b) High School Diploma or equivalent.
c) Two (2) years of previous sales experience required, preferably in the Senior Living industry with significant level of responsibility and accountability for goal achievement.
d) Experience working with seniors preferred.
e) Proficient in using Microsoft Office Programs and ability to operate standard office equipment.
f) Maintain current First Aid certification and CPR certification.
g) Ability to read, write, speak and comprehend the English Language.
h) Must have a vehicle and willing to run errands for the community when needed.
Pay: $19.00 - $20.00 per hour
Supplemental Pay:
- Bonus pay
Work Location: In person
Salary : $19 - $20