What are the responsibilities and job description for the Inside Sales Account Manager position at Sterling Computers Corporation?
Title: Inside Sales Account Manager, SLED | Commercial Sales
Reports to: Vice President of SLED and Commercial Sales
Location: North Sioux City, SD
Job Description: The Inside Sales Account Manager is a sales role that works with and supports a senior level Field Account Manager in the activities of the sales cycle, including communicating with customers regularly via phone and email, preparing quotations, cold-calling, daily account management, tracking orders, fielding and resolving customer issues, and other tasks as required by field account managers.
Required Technical Skills: The Inside Sales Account Manager should be knowledgeable about computer technology solutions including PCs, data storage, compute solutions and associated services. Additionally a proficiency in Microsoft Excel, Word, Outlook, and Adobe Acrobat Professional. Experience using Salesforce—or similar CRM—is desired. General computer proficiency is required.
Required Education/Experience: College degree required.
Requirements:
- Able to communicate, coordinate, and work effectively with coworkers.
- Very organized. Detailed and task-oriented worker.
- Possess a strong work ethic and team player mentality.
- Able to clearly communicate via phone and email with customers.
- Capable of working in a high-paced, demanding sales environment.
- Capable of understanding and working within a well-defined process workflow.
- Customer service-oriented mentality. Willing to go the extra mile to satisfy a customer.
- Problem solving ability.
- Basic, general knowledge of IT products.
Primary Responsibilities:
- Receive customer requests for quotation and information, questions, and issues via email and phone and coordinate and assist senior account managers with response.
- Self-starter with general knowledge of IT solutions and willingness to invest in your own learning to grow and learn as new solutions are developed in IT
- Communicate with distributors, manufacturers, partners, and resellers to collect pricing and product information for preparation of quotations under the direction of account managers.
- Accurately and quickly prepare and distribute sales quotations in Salesforce under the direction of account managers.
- Maintain detailed records of sales activity in Salesforce in support of account managers.
- Coordinate and communicate with Sterling’s purchasing department to ensure timely shipment and delivery of product to meet customer delivery schedules.
- Assist to resolve customer issues with delivery and/or product returns.
- Assist account managers with other account and customer service activities.
Sterling Computers Corporation (“Sterling”) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, disability, medical condition, economic status or status with regard to public assistance, citizenship status, national or social or ethnic origin, past or present membership in the uniformed services, protected veteran status, sex, pregnancy, marital or civil union or domestic partnership status, family or parental status, sexual orientation, gender expression or identity, family medical history or genetic information, HIV status, political belief, or any other status or characteristic protected by applicable law.