What are the responsibilities and job description for the Service Technician position at Sterling Computers Corporation?
Title: Service Technician
Location: North Sioux City, SD
Reports To: Senior Production Manager
Roles and Responsibilities
- Diagnose malfunctions of computer hardware for the purpose of determining the appropriate parts needed for the repair of the computer
- Orders necessary parts via multiple vendor websites, adhering to the policies and procedures specific to each one.
- Knowledge of various tools and techniques involved in computer repair
- Ability to disassemble and assemble a wide variety of computers for repair purposes
- Maintain accurate repair records using designated applications provided
- Participates in all aspects of shipping, receiving, organizing, and storing of goods in the warehouse
- Ability to manage the installation of custom images on several computers simultaneously
- Ability to work with limited supervision on a daily basis
- Ability to perform inventory counts and audits as needed
- Ability to perform data collection and recording
Qualifications and Education Requirements
- A certification or technical certification preferred
- Associate degree or minimum of two years computer repair experience required
- Knowledge of basic computer imaging processes utilizing Ghost
- A good knowledge of different computer components in order to assemble and disassemble a wide variety of computers a must
Preferred Skills
- Solid teamwork and interpersonal skills, with the ability to communicate and work with customers, teams, and management at all levels in a cross-functional environment
- Excellent oral and written communications; an ability to present and discuss departmental information in a way that establishes rapport, persuades others, and gains understanding no matter the level of audience
- Basic understanding of shipping and receiving processes
- Critical thinking and problem solving
- Excellent planning and organizational skills
- Experience with UPS program and shipping policies
Work Environment/Physical Demands:
- Sitting for extended periods of time in a climate-controlled office environment.
- Must have a positive attitude and be very detail oriented
- Extended periods of time utilizing hand tools needed to repair computers.
- Able to move quickly to meet warehouse demands
- Must be able to lift up to 50-75 lbs. repetitively
- Must clear criminal background check and drug test
- Moderate travel may be required
Sterling Computers Corporation (“Sterling”) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, disability, medical condition, economic status or status with regard to public assistance, citizenship status, national or social or ethnic origin, past or present membership in the uniformed services, protected veteran status, sex, pregnancy, marital or civil union or domestic partnership status, family or parental status, sexual orientation, gender expression or identity, family medical history or genetic information, HIV status, political belief, or any other status or characteristic protected by applicable law.