Office Clerk

Join the team at Sterling CDJR South in Maurice, LA, where our Office Clerk plays a key role in supporting daily dealership operations and delivering a positive customer experience.

The Office Clerk is a multifaceted role that supports administrative, accounting, and customer service functions at the dealership. This position is responsible for processing receipts, deposits, reconciliations, and vehicle deal documentation with a high level of accuracy, professionalism, and confidentiality. The Office Clerk works closely with the Finance and Insurance (F&I) team, assists with inventory-related tasks, and provides customer-facing support, including service follow-up calls and oversight of the Loaner Car process.

Essential Duties & Responsibilities:

• Process and issue receipts for Parts and Service invoice payments
• Review and process all vehicle deals, ensuring documentation is complete and accurate
• Prepare daily deposits and accurately log all incoming funds, including down payments and accounts receivable payments
• Collaborate with F&I Managers to ensure deals are submitted correctly and in a timely manner
• Reconcile credit card transactions and record payments accurately
• Stock in all new and used vehicle inventory
• Conduct service follow-up calls to customers, addressing concerns and escalating issues as appropriate
• Oversee the Loaner Car process for service customers
• Answer incoming calls and assist customers with general questions
• Provide administrative support to the Office Manager and accounting team as needed

Qualifications & Job Requirements:

• Prior experience in an accounting-related role and/or a dealership environment strongly preferred
• At least one year of customer service experience is required; office setting experience is a plus
• Demonstrated ability to handle confidential information with professionalism and integrity
• Ability to work collaboratively with accounting staff and cross-functional departments
• Proficiency in dealership management systems, with Reynolds and Reynolds preferred
• Working knowledge of Microsoft Excel, Word, and Outlook
• Strong organizational skills and attention to detail
• Ability to prioritize tasks, multitask, and meet deadlines with minimal supervision
• Must be willing to submit a pre-employment background check and drug screen
• Valid driver’s license with a clean driving record and minimum age of 18
• High school diploma or equivalent required

Schedule: Full-time, Monday-Friday with some Saturdays 8:00AM-12:00PM

Why Choose Sterling?

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time

• Benefits: Medical, Dental, Vision, & Disability Insurance - 401(k) with employer matching - Company-paid Life Insurance - Paid Holidays, Vacation, and Sick time
• Financial Security: Hourly-paid position with guaranteed 40 hours per week!
• A little lagniappe: Employee vehicle pricing and discounts on products & services – Long-term job security with a growing company – Referral bonus programs – Family-owned and operated - Career Progression with paid ongoing training – Professional work environment

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

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