Clinical Support Staff (MA/RMA/CMA/LPN)

Job Title: Clinical Support Staff (MA/RMA/CMA/LPN)

Department: Medical

Reports to: RN Team Lead

Job Summary:

The Sterling Area Health Center is looking for a Clinical Support Staff to provide high-quality patient care and support their medical team.

Responsibilities:

This position involves a combination of administrative and clinical duties. Key responsibilities include:

• General Office Duties: Answering phones, greeting patients, verifying insurance information, and data entry into the patient information system.
• Clinical Support: Assisting healthcare providers with direct patient care in the outpatient setting. This involves being attentive to provider instructions, patient concerns, and questions, and following through with appropriate actions.
• Documentation: Preparing charts, completing forms and logs, and accurately documenting patient education and instructions in the electronic health record (EHR) system.
• Maintaining a Safe and Efficient Environment: Ensuring treatment rooms are clean, restocking supplies, and autoclaving equipment as needed.
• Preparing Patients for Care: Checking patients in, preparing exam rooms, obtaining patient history, and taking vital signs, performing EKGs, PFTs, immunizations, and vision & hearing tests. They also perform pediatric development screening tests.
• Anticipating Provider Needs: Proactively identifying and addressing the requirements of the healthcare provider.
• Managing Referrals, Lab Orders, and Prescriptions: Completing necessary forms, obtaining prior authorization for treatment, and handling billing information and appointment scheduling.
• Patient Flow Management: Optimizing the patient experience and schedule for the assigned provider.
• CLIA Waived Testing: Performing and following up on CLIA waived testing according to manufacturer guidelines.
• Other Duties: Performing other assigned duties as needed, including front desk tasks.

Required Skills and Abilities:

Successful candidates for the Clinical Support Staff position should possess the following skills and abilities:

• Clinical Knowledge: Understanding of moderately complex clinical procedures.
• Computer Proficiency: Competency in using computer systems and software.
• Communication Skills: Effective written and oral communication, including explaining complex information clearly to patients and other healthcare professionals.
• HIPAA Compliance: Demonstrating strict adherence to HIPAA confidentiality and privacy regulations both during and outside of work.
• Interpersonal Skills: Customer-focused approach to interacting effectively with diverse patient populations and their families.
• Critical Thinking: Managing clinical issues and utilizing assessment skills protocols effectively.
• Adaptability: Ability to thrive in a fast-paced, dynamic, and evolving environment.
• Assessment and Triage: Excellent skills in assessing and prioritizing patient needs.
• Teamwork and Independence: Working collaboratively as part of a team-based healthcare organization, while also demonstrating the ability to work independently and be accountable for practice.
• Organizational Skills: Managing time effectively, practicing active listening, problem-solving, setting priorities, and organizing work efficiently.

Note: Certified/Registered Medical Assistants (CMAs/RMAs) or those with similar skills and experience (CNAs) are highly encouraged to apply. Paid training programs for Certified Medical Assistants (or other similar certification programs) may also be available (2-year commitment after completed certification).

Job Type: Full-time

Pay: From $19.10 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Emergency Medicine
• Geriatrics
• Pediatrics
• Primary Care

Education:

• High school or equivalent (Preferred)

License/Certification:

• LPN (Required)

Work Location: In person

Salary : $19