Biomedical Field Service Technician -- Hospital Systems

STERIS advances global health by delivering innovative products and services across healthcare and life sciences. In this remote, hospital-facing role, you’ll ensure critical medical equipment operates reliably for clinicians and patients throughout your California territory.

• Location: Remote within California (must reside in CA to support assigned customers)
• Environment: Primarily inside hospitals and healthcare facilities
• Focus: Troubleshooting, repair, maintenance, installation, and upgrades of STERIS and competitor equipment

• Execute diagnostics, repairs, and routine maintenance on equipment, systems, and components.
• Independently manage time and priorities to complete PMs, service calls, warranty calls, equipment installs, and field upgrade programs.
• Document work thoroughly using advanced digital platforms to meet regulatory and quality standards.
• Coordinate with Tech Support, Engineering, and Service Contract Management to resolve escalations efficiently.
• Educate customers on findings, present repair options and pricing, and—with management support—collaborate with Sales to enhance the customer experience and identify opportunities.
• Support multiple sites across the territory as service agreements and customer needs dictate.

Experience from fields such as HVAC, mechanical maintenance, refrigeration, boilers/chillers, equipment repair, diesel/automotive, aviation, plumbing, and electrical commonly transfers well to this position.

• High school diploma or GED plus 4 years of work experience, including 2 in a mechanical/technical role. An associate degree, relevant certifications, competitive equipment training, or comparable military experience may satisfy the technical experience expectation.
• Valid driver’s license and ability to meet all background and physical assessment criteria to obtain and maintain vendor credentialing.
• Customer-facing experience and effective teamwork skills.
• Strong verbal and written communication.
• Basic computer literacy (Windows/email, navigation, mobile apps, and multi-system data entry).
• Schedule flexibility for early/late hours and possible overnights to meet customer/business requirements.

• Company vehicle
• Company cell phone and laptop
• All tools, equipment, and uniforms supplied

• Market competitive pay
• Extensive paid time off plus 9 additional company holidays
• Comprehensive medical, dental, and vision
• Short- and long-term disability coverage
• 401(k) with company match
• Maternity and paternal leave
• Optional add-ons/discounts, including pet insurance
• Tuition reimbursement and continued education programs
• Excellent advancement opportunities and a stable, long-term career