What are the responsibilities and job description for the Front Desk Agent - Part Time position at StepStone Hospitality?
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Job Type
Part-time
Description
Skills to be successful in the role would include
Job Type
Part-time
Description
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to the guest.
- Sort and track incoming emails and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payments, and make changes for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
- Make reservations
- Ability to accurately use various office software.
- Have a full working knowledge and expertise of expectations
- Cashiering and cash handling
- Effectively communicates with Housekeeping and Maintenance Department
Skills to be successful in the role would include
- Knowledge of Fosse is a plus
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Cashiering and cash handling knowledge and experience.
- Ability to accurately report information.
- Ability to assist with various office tasks as needed.
- Attend required meetings.
- Projects and assignments are completed thoroughly, professionally, and with care.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Must have good mathematical and computer skills.
- Relevant training and experience and additional education preferred.
- Weekends and Holidays
- Willing to Cross Train in different departments
- Can do Morning shift, afternoon and Night Audit shift