What are the responsibilities and job description for the Front Desk Agent- Full Time- Le Meridien Indianapolis position at StepStone Hospitality?
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Description
Description
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to guest.
- Sort, and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill.
- Make reservation, transportation, or entertainment reservations for guest.
- Deposit guest valuables in hotel safe deposit box.
- Ability to accurately use various office software.
- Have a full working knowledge and expertise of each shift.
- Must have customer service experience; hotel experience preferred. Experience with Marriott systems and/or Lightspeed PMS is a plus and should be indicated on the application if applicable.
- Must have current Indiana alcohol server permit or willingness to obtain license immediately upon hire.
- Possession of an unrestricted Indiana Motor Vehicle Operator's (Driver's) License with no major infractions within 7 years is preferred.
- Weekend Availability is required. Holiday availability is required. Operations are 24/7/365.
- Must have good interpersonal skills. Polished demeanor in customer service interactions is required. Absent prior upscale service training, a willingness to learn upscale service skills is required. Interest in historic properties is a plus.
- High school education required. Relevant training, experience and additional education preferred.
- CPR and first aid training preferred.
- Additional language ability is viewed favorably in hiring decisions.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
- Understands and communicates the Stepstone Mission and Core values.
- Expresses ideas and conveys information clearly, effectively, and professionally.
- Actively listens to others.
- Conveys company information, decisions, or problems to appropriate parties on a timely basis.
- Works to resolve disagreements and is respectful of peers and co-workers.
- Minimum lifting of 20 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, reading.
- Minimum pulling of 20 pounds.
- Other duties may be assigned.