Director of Operations

Apply

Job Type

Full-time

Description

Atlanta Marriott Peachtree Corners is a modern, welcoming hotel conveniently located near Technology Park and just minutes from Norcross, giving guests easy access to local businesses, dining, and entertainment. With contemporary guest rooms, versatile meeting space, and thoughtfully designed public areas, our hotel offers a comfortable and productive environment for both business and leisure travelers. Featuring upscale amenities, a relaxing outdoor courtyard, and a commitment to exceptional service, we provide a memorable stay for every guest.

Are you a strategic, hands-on hospitality leader with strong operational expertise and a passion for delivering outstanding guest experiences? We’re seeking a Director of Operations to oversee all key operating departments and ensure seamless, efficient, and guest-focused daily hotel performance. As a vital member of the executive leadership team, you will guide Rooms, Food & Beverage, Engineering, and other operational areas while driving service excellence, operational consistency, and team development.

• Provide leadership and oversight for Rooms, Food & Beverage, Engineering, and Guest Services teams, maintaining a strong, visible presence throughout hotel operations.
• Ensure brand standards, operating procedures, and service expectations are consistently achieved across all operational departments.
• Recruit, train, coach, and mentor department leaders and team members to deliver professional, warm, and memorable guest service.
• Address and resolve escalated guest concerns with urgency, thoughtful problem-solving, and effective communication.
• Oversee labor management, budgeting, forecasting, departmental performance, and overall operational efficiency.
• Collaborate closely with Sales, Finance, and other departments to support property initiatives, maximize revenue opportunities, and ensure seamless guest experiences.
• Review daily operational reports, analyze performance data, and identify opportunities for increased profitability and guest satisfaction.
• Conduct routine property, room, and public area inspections to ensure a high level of cleanliness, safety, and maintenance, following up promptly on identified concerns.
  
  

If you’re an organized, service-driven leader with exceptional communication skills and a commitment to operational excellence, we’d love to meet you!

Why Work with Us?

As Part Of Our Team, You’ll Enjoy

• Competitive salary
• Medical, dental, vision, and 401(k) plan options
• Opportunities for career growth and development within StepStone Hospitality, Inc.
• An opportunity to connect with guests from diverse backgrounds in a thriving business and leisure destination in Peachtree Corners
• Free Parking
• Free Lunch
• Hotel Discounts
• We offer Daily Pay – get paid every day!
  
  

Requirements

• Must have a comprehensive knowledge of hotel operations and guest services
• Strong communication and interpersonal skills
• Ability to handle difficult situations and maintain professionalism
• High school education preferred; relevant training and experience required
• Previous experience in a hotel environment preferred
• Knowledge of applicable Federal, state, and local health, safety, and legal regulations
• Ability to obtain required licenses and certificates
• Additional language ability preferred
• CPR and first aid training preferred
  
  

EOE – All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Screener Questions: Availability

Are you able to work weekends and holidays? (required)