Shelter Manager

Position: Shelter Manager

Hours: Full time, 40 hours per week, Salaried, rotating weeks on call

Schedule: Monday through Friday, days

Salary: $58,000 - $64,000 depending on experience

Benefits: Eligible for some benefits

*Cover letter is required for application to be considered and may be sent to hr@steppingstonesdc.org.*

Position Summary

Responsible for managing all aspects of the Shelter Program including staff supervision and scheduling, day-to-day shelter operations, facility management, client support, budgeting, supply orders and volunteer coordination.

Primary Responsibilities

Staff Management

• Schedule and supervise shelter staff to make sure that client needs are met within the scope of program operations

• Coordinate with Executive Director to hire and conduct performance reviews of shelter staff

• Train staff and ensure processes and standards of professionalism and positivity are maintained, including that all shelter areas be kept clean, welcoming, and well organized

Shelter Management

• Contribute to and enforce shelter policies for volunteers, staff and guests

• Schedule and train staff to ensure efficient, effective and welcoming shelter operations

• Design, supervise and follow guest case management procedures including: referral, screening, intake, orientation, goal setting and action plans, conflict management, exit interview and discharge, and follow-up

• Supervise Shelter food and supplies, inventory, ordering, receiving, properly storing and stocking

• Support and retain shelter volunteers through interactions, training, scheduling and recognition

• Adhere to best practices of shelter management as defined by the State of Wisconsin and comply with established grant requirements

• Research and implement new and improved means of meeting the needs of shelter guests and encouraging them to meet their own needs

• Oversee the design, implementation, and promotion of education and enrichment activities for shelter guests

Administration

• Maintain case documentation and statistical information

• Manage budget and monitor expenses for grant reimbursement

• Do grant research, assist with applications, and do any necessary reporting for program financial support

• Routinely inspect and coordinate proper maintenance needs for building and grounds

• Network, work cooperatively, and maintain positive relationships with other service providers, affordable housing management, churches, schools, civic organizations, hotel staff, and law enforcement

• Participation in the Leadership Team including monthly budget and spending review, staff support and program reports

• Attend relevant meetings, trainings, conferences, etc. related to the program or agency, including serving on at least one committee and reporting to Board of Directors at least twice a year on the shelter program

• Maintain regularly scheduled office hours

Other Agency Tasks

• Lead by example to set standards of collegiality and service, including interactions with other staff, volunteers, clients and community members

• Provide staff support for fundraising efforts, including attending events as needed

• Be an ambassador for the organization through community networking and speaking engagements

• Other duties as may be assigned by Executive Director, including helping with other Stepping Stones’ programs and agency tasks as needed

Qualifications

Required

• Bachelor’s Degree in Social Work, Human Development, Psychology or other related field

• Work, intern, practicum, or volunteer experience in a human services setting

• Ability to work with diverse populations and people in crisis, and to maintain strict confidentiality

• Commitment to the Mission, Vision, and Values Statement of Stepping Stones

• Experience working in a non-profit or social service setting, or working with underserved clients

Skills

• Excellent communication (oral and written) and interpersonal skills

• Self-motivated and able to work independently

• Possess a positive team approach in addressing clients’ needs and solving problems

• Willingness and ability to network and work cooperatively with community partners

• Assertive and able to enforce shelter policies and procedures

• Excellent organizational abilities and attention to detail

• Proficient in Microsoft Office computer programs

• Fiscal responsibility

• Grant writing and reporting experience

• Knowledgeable about community programs and resources

Accountability:

• Reports directly to the Executive Director

• Works with residents, area agencies, and other community programs in striving to reach the Stepping Stones Shelter program goals

• Partnership with Stepping Stones’ staff, volunteers, and the Board of Directors in fulfilling the organization’s mission