Field Service Technician

Description

Purpose:

Diagnose, repair, and overhaul mechanical and pneumatic equipment such as bulldozers, graders, cranes, and conveyors used in the construction industry on location at customer sites. This position would work out of a company provided truck , though the candidate would be expected to have their own basic tools to perform job duties.

Essential Functions

• Repair and replace damaged or worn parts.
• Operate and inspect machines or heavy equipment in order to diagnose defects.
• Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications.
• Diagnose faults or malfunctions to determine required repairs, using engine diagnostic equipment such as computerized test equipment and calibration devices.
• Dismantle and reassemble heavy equipment using hoists and hand tools.
• Clean, lubricate, and perform other routine maintenance work on equipment and vehicles.
• Comply with all safety procedures and wear appropriate PPE.
• Examine parts for damage or excessive wear, using micrometers and gauges.
• Schedule maintenance for industrial machines and equipment, and keep equipment service records.
• Read and understand operating manuals, blueprints, and technical drawings.
• Overhaul and test machines or equipment to ensure operating efficiency.
• Assemble gear systems, and align frames and gears.
• Fit bearings to adjust, repair, or overhaul mobile mechanical, hydraulic, and pneumatic equipment.
• Weld or solder broken parts and structural members, using electric or gas welders and soldering tools.
• Clean parts by spraying them with grease solvent or immersing them in tanks of solvent.
• Adjust, maintain, and repair or replace subassemblies, such as transmissions and crawler heads, using hand tools, jacks, and cranes.
• Adjust and maintain industrial machinery, using controls and regulating devices.
• Effectively communicate and actively participate within a goal-orientated team environment.
• Actively participate in problem solving and continuous improvement activities.
• Maintain a clean and organized service truck.
• Check in and out with on-site customer contact when reporting / leaving a job.
• Maintain a clean driving record.
  
  

Decision Making

Decisions made by supervisors and management.

Position Core Competencies

• Cooperation / Teamwork
• Accountability / Responsibility
• Creative Thinking
• Customer Service – Internal & External
• Quality of Work
• Dependability
  
  

Requirements

Education:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Skills

High Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical And Work Environment

Work performed will vary by each customer’s environment with moderate to loud noise levels. Temperatures vary from season to season. Job requires extended periods of standing, stooping, kneeling, or crouching depending on the machine that needs maintenance within the 8-10 hour work day. Technicians need the ability to lift at least 50lbs with an occasional lift of up to 100lbs with assistance of a crane.