Benefits Technology Coordinator

Responsible for technical projects related to employee benefits in support of the Benefits Technology Director, including working closely with the internal team to implement new product lines, tools, and client resources.  Manage projects to ensure the agency and clients can communicate with vendors using electronic channels.  Support all phases of the design, development, implementation, testing, renewal, and support of benefits enrollment solutions and reconciliation process for the agency.  Work with carriers and vendors to configure, maintain, and monitor Electronic Data Interchange (EDI) feeds in a timely manner. 

ESSENTIAL DUTIES AND RESPONSIBILITIES   

• Coordinate projects when transitioning clients to the agency, such as implementing new services or programs and facilitating vendor changes.
• Schedule planning sessions (internal and external) for implementations and renewals. Ensure clients and internal team members are informed of requirements, changes, progress status, and potential issues with any client service project.
• Assume ownership and accountability of projects to ensure timely and accurate implementations. Track implementation efforts using project management tools.
• Assist in the establishment of implementation procedures to ensure timely and accurate service. Periodically review processes to identify improvement opportunities.
• Perform Stephens Benefit Administration system audits during implementation and the renewal and post open enrollment periods to ensure enrollments meet policy parameters.
• Provide ongoing support to the internal team and clients regarding creation of formatted censuses, reports, and other resources.
• Configure the Stephens Benefit Administration system, perform necessary testing, and ensure the system contains all required data.
• Generate reports, troubleshoot issues, and provide general support to internal teams and clients on electronic data needs. Perform data audits upon request between benefit enrollment systems, payroll systems, and carrier/vendor systems to ensure data accuracy.
• Serve as the primary agency contact for clients regarding ongoing maintenance of Electronic Data Interchange (EDI) feeds. Ensure data feeds include required fields and are provided in a useable format by working with vendors and carriers throughout the process.
• Research and resolve internal and external escalations related to EDI issues. Ensure any issues are promptly resolved and future issues are mitigated.
• Perform other tasks as assigned by management.

EDUCATION AND/OR EXPERIENCE                                         

• Bachelor's degree in a related field.
• 2 years of related experience and/or training.
• Equivalent combination of education and experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal, written and organizational skills and strong attention to detail.
• Self-motivated with the ability to work independently in a fast-paced environment.
• Ability to prioritize and handle multiple tasks simultaneously.
• Analytical, critical thinking and problem solving skills with the ability to determine the appropriate action.
• Process management skills.
• Establish and maintain effective working relationships at all levels of the organization.
• Proficient in Microsoft Office Suite or similar software, with the ability to learn and utilize industry specific software as required.
• Ability to maintain confidentiality.
• Demonstrated reliability in attendance and work performance.

CERTIFICATIONS, LICENSES, AND REGISTRATIONS 

• Arkansas Life & Health Insurance Licenses desired.