About us: For the past 85 years, Stephens County Hospital has been a trusted name in the community, striving for excellence and delivering professional and compassionate care. Our dedicated staff of approximately 475 employees has a heart for healthcare and realizes how precious the gift of good health can be.

Stephens County Hospital is a 96-bed acute care hospital located in Toccoa, Georgia. We are nestled in the beautiful foothills of Northeast Georgia where our family-oriented community offers many cultural and civic opportunities as well as numerous outdoor activities.

Stephens County Hospital is a member of the Georgia Hospital Association, American Hospital Association and Georgia Alliance of Community Hospitals. Stephens County Hospital is fully accredited by the Joint Commission, the nation’s premier healthcare monitoring agency.

Medical Office Coordinator for the General Surgery Department - Full Time - Day Shift - Monday-Friday

Duties and Responsibilities:

• Greets all persons coming into the Physician Office and directs them to the appropriate person or area.
• Answers phone, records messages and forwards to appropriate person.
• Serves as a resource for staff inquires.
• Greets patients as they enter the waiting area.
• Registers patients according to office/hospital protocols.
• Collects any co-payments or deductibles owed by the patient.
• Obtains appropriate information from patients as needed.
• Determines the financial status of patients and their eligibility for health services.
• Assists patients in accurately completing appropriate forms and documents for required information.
• Schedules future appointments when necessary.
• Keeps patient appointments on schedule by notifying providers of patient’s arrival.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording and updating personal and financial information.
• Types correspondence and reports.
• Copies and distributes correspondence and reports.
• Sorts and distributes incoming mail.
• Faxes and/or mails medical reports.
• Copies materials as requested and/or needed maintaining adequate copies of standard forms used in the office.
• Extends courtesy and demonstrates cooperation while communicating with others.
• Utilizes effective communication skills with patients, families, co-workers, other medical professionals and anyone communicated with in a pleasant, positive manner.
• Accepts suggestions and criticisms and whenever necessary, undertakes to change personal behavior or seek further guidance.
• Treats staff, physicians, visitors and patients with dignity and respect.
• Utilizes universal precautions in all aspects of work practice.
• Remains in compliance with hospital hand hygiene policy.
• Reports staff deficits related to compliance with infection control practice (non-compliance with hand washing, etc.).
• Teaches patients, families and visitors regarding infection prevention and transmission.
• Cleans equipment appropriately between patient and/or staff use.
• Assures that all office equipment is working efficiently.
• Calls for repairs when necessary.
• Assures the proper handling of all office equipment.
• Assures that lobby and office areas are cleaned and kept orderly.

Knowledge, Skills, and Abilities:

• CPR/BLS required
• Strong organizational and interpersonal skills
• Ability to determine appropriate course of action in more complex situation
• Ability to work independently, exercise creativity, and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial, and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to communicate effectively, with excellent verbal and written communication skills
• EHR Experience (Athena and CPSI is a plus)
• Familiar with medical terminology
• Experience with insurance billing and claims processing

Non-Essential Functions:

• Perform other duties as assigned or requested.

Professional Requirements:

• Adhere to dress code, appearance is neat and clean.
• Complete annual education requirements.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services as needed.

Physical Requirements and Environmental Conditions:

• May need to sit for up to 2-6 hours at a time
• Must be able to lift 10 lbs.
• Physically demanding, high-stress environment

Benefits:

• Competitive Wages
• Fantastic Health Insurance
• Free Basic Life Insurance (Employees and their families!)
• Free Basic Long-Term Disability Insurance
• Employee Discount Programs
• Paid Time Off
• Dental Insurance
• Vision Insurance
• Cancer Insurance
• Critical Illness Insurance
• Accident Insurance
• Short-Term and Long-Term Disability Insurance

Stephens County Hospital is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition, carrier status or any other legally protected status.