The Hall Director is a full-time, live-on professional responsible for fostering a safe, supportive, engaging, and developmentally focused residential community at Stephens College. The Hall Director provides leadership for the day-to-day operation of the residence halls while promoting student belonging, personal responsibility, leadership development, academic success, and persistence.

As a member of the Student Success & Engagement team, the Hall Director develops meaningful relationships with students, identifies and responds to student needs, supervises and develops residential student staff, supports community standards and conduct processes, coordinates residence hall operations, and collaborates with campus partners to promote student success.

The Hall Director resides in College-provided housing and participates in an on-call rotation that may include evenings, weekends, holidays, College breaks, and emergency response.

Essential Duties and Responsibilities

1. Residential Community & Student Success

• Develop and maintain welcoming residential communities that promote belonging, connection, academic success, personal growth, and student well-being.

• Establish a visible and accessible presence within the residence halls and build positive relationships with residents.

• Identify students experiencing academic, personal, social, or transitional challenges and connect them with appropriate campus resources.

• Collaborate with Student Success & Engagement colleagues and other campus partners to support students experiencing barriers to success.

• Support new-student transition and help residents develop skills for successful independent and community living.

• Contribute to College efforts related to student persistence and retention.

2. Staff Supervision & Development

• Provide direct supervision, coaching, professional development, and evaluation for the Graduate Assistant Hall Director.

• Recruit, select, train, supervise, and evaluate Resident Assistants and other assigned student employees.

• Conduct regular individual and team meetings with residential staff.

• Develop and facilitate comprehensive fall, mid-year, and ongoing training for residential student staff.

• Establish clear performance expectations and provide timely feedback, accountability, recognition, and support.

• Develop student staff members as leaders, peer educators, community builders, and student-success partners.

• Coordinate staff schedules and ensure appropriate residence hall coverage.

3. Community Standards & Student Conduct

• Educate residents and staff regarding College policies, residential community standards, student rights, and responsibilities.

• Respond to alleged violations of College and Residence Life policies.

• Review incident reports and conduct appropriate follow-up.

• Conduct student conduct meetings and assign educational or developmental outcomes within designated authority.

• Maintain accurate, timely, and confidential conduct documentation.

• Coach residential staff regarding documentation, policy enforcement, confrontation, and accountability.

• Promote an approach to accountability that balances student development, community safety, consistency, and individual responsibility.

• Refer significant or complex conduct matters to the appropriate College administrator.

4. Crisis Response & Student Support

• Participate in the professional Residence Life on-call rotation and provide response to emergencies, crises, and significant student concerns.

• Provide guidance and support to Resident Assistants and the Assistant Hall Director responding to incidents.

• Coordinate as appropriate with Campus Safety, Student Success & Engagement, Facilities, and other College personnel during emergencies.

• Assess situations and determine when matters require escalation to senior College administrators or emergency services.

• Provide timely follow-up after significant incidents.

• Support College emergency response procedures, safety initiatives, and student welfare efforts.

• Participate in Behavioral Intervention Team and student-support processes as assigned and appropriate to the position.

5. Residence Hall Operations

• Coordinate the day-to-day operation of assigned residence halls.

• Oversee residence hall opening, closing, break, and transition processes.

• Assist with room assignments, room changes, occupancy records, check-in/check-out, and related housing processes.

• Coordinate with Facilities regarding maintenance, custodial, building condition, and repair concerns.

• Conduct routine building walkthroughs and health and safety inspections.

• Oversee key/access procedures and support residence hall safety and security practices.

• Provide leadership for front desk operations, including supervision and training of student employees as assigned.

• Maintain appropriate records, reports, inventories, and operational documentation.

• Assist with Residence Life purchasing and budget management as assigned.

6. Leadership, Engagement & Assessment

• Develop and oversee residential engagement strategies that promote belonging, community, leadership, and student development.

• Coach Resident Assistants in developing intentional community-building experiences rather than relying solely on event-based programming.

• Create opportunities for residents to develop leadership skills and participate meaningfully in the residential community.

• Collaborate with Student Engagement, Leadership Development, Career Services, the Student Success Center, and other College areas on programs and initiatives.

• Establish and track Residence Life outcomes and key performance indicators.

• Collect and analyze data related to residential engagement, programming, conduct, student concerns/referrals, staff performance, facilities trends, and other identified measures.

• Prepare regular reports identifying accomplishments, trends, challenges, and opportunities for improvement.

• Participate in Student Success & Engagement and College committees, meetings, programs, and initiatives.

• Perform other duties consistent with the responsibilities of the position.

Minimum Qualifications

Education: Bachelor’s degree required. Master’s degree in Higher Education, Student Affairs, Counseling, Education, Leadership, or a related field preferred.

Experience: Previous experience in residence life, student affairs, student leadership, or a related college environment required. Prior experience as a Resident Assistant, Graduate Assistant, Hall Director, Residence Director, or comparable role strongly preferred. Supervisory or student-staff leadership experience preferred.

Skills: Strong interpersonal, communication, organizational, problem-solving, and leadership skills. Ability to develop positive relationships with students while maintaining appropriate professional boundaries and accountability. Demonstrated ability to respond calmly and effectively to challenging, sensitive, or emergency situations.

Position Requirements

This is a live-on position. The Hall Director must reside in College-provided housing as a condition of employment.

The position requires regular evening and occasional weekend work and participation in an on-call rotation that may include holidays and College breaks. The Hall Director must be able to respond promptly to incidents occurring within the residential community.

Residence Life Philosophy

Residence Life at Stephens College is an integral part of the student success experience, creating communities where students develop belonging, independence, leadership, personal responsibility, and the skills necessary to thrive at Stephens and beyond.

***A professional CV/resume, cover letter, and three references are required to be uploaded when applying for this position.***

Stephens offers an attractive benefits package that includes a comprehensive health and medical package, paid time off, an Employee Assistance Program, 403b retirement with employer contribution, tuition waivers and tuition eligibility for undergraduate classes for dependents.

Stephens is an Equal Opportunity Employer and will recruit and employ qualified personnel without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or status as a veteran.