Bilingual Customer Service Representative

We are looking for a bilingual Customer Service Representative to join one of the top Farmers Insurance agencies in the state of Kansas. We have high standards because we care deeply about the experience we provide our customers — and we want someone who takes just as much pride in that.

If you're personable, dependable, organized, confident talking with people, and the kind of person who naturally looks for a way to help, we want to meet you!

What You'll Do

As a CSR, you'll be a key part of the day-to-day experience our customers have with our agency. You'll work directly with clients to make insurance easier, clearer, and less stressful.

Salary Range: $36,000.00 - $45,000.00 per year

Annual Base Salary Commission

What We're Looking For

*We are not looking for someone who simply wants a job where they sit behind a desk.*

We're looking for someone who is:

• Bilingual in English and Spanish, with the ability to communicate professionally and comfortably with customers in both languages.
• Naturally personable and genuinely enjoys helping people.
• Confident on the phone and comfortable having conversations with all kinds of people.
• Organized and detail-oriented.
• Reliable and accountable.
• Comfortable learning new technology, systems, and insurance products.
• Able to stay calm and professional when a customer is frustrated.
• A problem solver who looks for solutions instead of reasons something can't be done.
• A team player who wants to contribute to the success of the entire agency.
• Motivated to continue learning and growing within the insurance industry.
• Someone who takes pride in doing things the right way, even when no one is watching.

Requirements

• Bilingual in English and Spanish.
• High school diploma or equivalent.
• Ability to obtain and maintain a Kansas Property & Casualty insurance license.
• Must have a clean background.

Your responsibilities will include:

• Serve as a primary point of contact for customers by phone, email, and in person.
• Build genuine, long-term relationships with our customers — not just process transactions.
• Answer questions about policies, coverage, billing, claims, and account changes.
• Assist customers with policy changes, certificates, ID cards, payments, and other service needs.
• Review customer needs and identify opportunities to improve their coverage when appropriate.
• Communicate insurance information clearly and confidently in both English and Spanish.
• Follow up with customers and make sure issues get resolved.
• Work closely with agents and other team members to provide a seamless customer experience.
• Document customer interactions accurately and keep client information organized.
• Help resolve problems with patience, professionalism, and a “let's figure it out” attitude.
• Learn our agency's systems, processes, products, and standards — and become someone our customers can rely on.
• Support the team wherever needed. We believe great teams pitch in, and no one is above helping get something done.

Consistently ranked within the top 5% of agencies nationwide, the Stephen Mills Agency continues to grow while providing excellent service to our clients. With two locations, El Dorado and Emporia, we are strategically located to be involved in our communities and be available when our clients need us most.