What are the responsibilities and job description for the Student Assistant (Technical Support) position at Stephen F. Austin University?
This is a student position responsible for assisting in providing technical support to university students, faculty, and/or staff. Position may be responsible for assisting in a variety of department functions including, but not limited to, answering and resolving telephone help desk calls, receiving and releasing computers for service, and resolving computer hardware/software issues. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.
Job Duties
1. Answers and resolves telephone help desk calls.
2. Responds to support email in a timely and professional manner.
3. Logs support calls for email and phone calls in an accurate and timely manner.
4. Works with other technical departments in troubleshooting.
5. Assists with special projects as assigned.
6. Performs other related duties as assigned.
Required Knowledge, Skills, and Abilities
2. Responds to support email in a timely and professional manner.
3. Logs support calls for email and phone calls in an accurate and timely manner.
4. Works with other technical departments in troubleshooting.
5. Assists with special projects as assigned.
6. Performs other related duties as assigned.
1. Knowledge of excellent customer service skills.
2. Ability to put into action excellent written and verbal communications regarding customer
service.
3. Knowledge of basic computer operation and use.
4. Knowledge of mobile technology/devices.
5. Ability to understand and follow instructions.
6. Ability to drive a university vehicle.
7. Physical condition adequate to permit full performance of duties.
Required Qualifications
2. Ability to put into action excellent written and verbal communications regarding customer
service.
3. Knowledge of basic computer operation and use.
4. Knowledge of mobile technology/devices.
5. Ability to understand and follow instructions.
6. Ability to drive a university vehicle.
7. Physical condition adequate to permit full performance of duties.
The minimum education required for admittance as a student at Stephen F. Austin State University.
No direct experience is required. Training and instruction will be provided.
Preferred Qualifications Physical Demands Special Conditions for Eligibility
No direct experience is required. Training and instruction will be provided.
A student must be enrolled in six or more semester hours to be eligible for student employment during the fall or spring semesters. To be eligible for student employment during the summer, a student must be enrolled in three or more semester hours or be registered for courses in the upcoming fall semester.
Student assistants may not hold any other type of position such as a graduate assistantship or temporary casual employment at the same time that they are employed as a student assistant.
Position End Date (if temporary)
Student assistants may not hold any other type of position such as a graduate assistantship or temporary casual employment at the same time that they are employed as a student assistant.
Posting Detail Information
Posting Number
SA2025-093
Number of Vacancies
1
Posting Open Date
04/30/2025
Review Start Date
Posting Close Date
Work Schedule
Mon. - Fri. Between the hours of 8:00 a.m. - 5:00 p.m.
Min Pay Rate
$10.00/hr
Open Until Filled
Yes
Special Instructions to Applicants
EEO Statement
Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence through diversity. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-468-2304.
Posting Quick Link
https://careers.sfasu.edu/postings/12951
Department Information
Department
Center for Teaching & Learning
Contact Name
Theunis Oliphant
Contact Phone
936-468-2774
Contact Email
oliphantt@sfasu.edu
Contact Information
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed To Apply
Required Documents
Optional Documents
- Resume
- List of References
Salary : $10
