PSH Receptionist P/T Evenings, Mon-Fri 3:30p-8:30p

Stephen Center has served homeless and low-income individuals in Omaha since 1984 with the mission to partner with the community, families and individuals to overcome homelessness, addiction and poverty. The Pettigrew Emergency Shelter and Permanent Supportive Housing offerings provide safe and secure housing while individuals and families complete an assessment of permanent housing options. All Stephen Center residents have access to dual diagnosis support services via the HERO addiction/recovery program. 100% of Stephen Center shelter supportive housing participants are living in poverty. Housing transition support identifies poverty barriers that may impact one’s ability to achieve or maintain permanent housing through case management, life skills, and behavioral health services. Stephen Center serves approximately 250 people daily in all programs.

Purpose:

The PSH Receptionist plays a crucial role in ensuring smooth operations within the Permanent Supportive Housing program. As the first point of contact for clients, visitors, and staff, the Receptionist provides essential administrative support and contributes to creating a welcoming and supportive environment

Key Accountabilities:

Front Desk Operations:

• Greet and Assist: Welcome clients, visitors, and staff with warmth and professionalism. Provide accurate information about the program and direct inquiries appropriately.

• Phone Management: Answer multi-line phone systems, screen calls, record messages, and transfer calls as needed.

• Mail Handling: Process incoming mail and distribute it to the appropriate department staff.

• Visitor Management: Ensure a safe and secure environment by monitoring access and directing visitors.

Client Support:

• Information Dissemination: Provide accurate and efficient information about the housing program.

• Record Keeping: Maintain client records, files, and reports with confidentiality and accuracy.

• Emergency Situations: Assist in crisis situations by following established protocols and seeking appropriate support.

• May conduct Urinary Analysis (UA) or Blood Alcohol Content (BAC) testing on clients as needed, when a PSH Case Manger or the PSH Manager is unavailable.

Team Collaboration:

• Supervision: Train and supervise volunteers and workman’s comp light duty workers to deliver consistent and high-quality services.

• Perform all other related duties as assigned.

• Abides by all program and Agency procedures, policies, and requirements.

• Other job duties as assigned.

Required Qualifications:

• Sitting - Periodically

• Standing/Walking - Periodically

• Kneeling – Periodically
• Pushing/Pulling– Periodically

• Lifting up to 20 pounds - Periodically

• Conducts self in a manner of professionalism that is conducive to recovery from mental illness, co-occurring disorders and overall wellness.

• Abides by all specific program and Agency procedures, policies, and requirements.

• An authentic and honest employee plays a key role in the client’s recovery. Often, an employee will inadvertently become a role model for the client, regardless of whether an employee has direct contact with clients on a daily basis. Therefore, Stephen Center employees will conduct themselves with honesty and integrity.

• Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

Salary: $16-18 per hour

Other Benefits include:

SIMPLE IRA with 3% match

Paid PTO

Free Planet Fitness membership to 36th & L location-$120 value!

22% Discount at Verizon Wireless

Free on-site lunches

Monthly employee engagement activities, recognition opportunities and more!!

Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines.

Stephen Center is an Equal Opportunity Employer.

Thank you for your interest in Stephen Center!