What are the responsibilities and job description for the Eligibility & Data Entry Specialist position at STEP?
STEP** is seeking a dependable and detail-oriented **Eligibility & Data Entry Specialist** to support our Transportation Programs. This full-time position serves as a primary public contact and is responsible for customer registration, eligibility verification, accurate data entry, and reporting.
*KEY DUTIES*
Answer high-volume phone calls regarding trip reservations and program inquiries
Register customers and verify eligibility for MATP, Lottery, and PWD programs
Enter, review, and correct data in automated information systems
Maintain electronic and paper records accurately and confidentially
Generate reports and perform quality control checks
Educate customers on transportation sponsorship options
Reconcile daily and monthly reports and ensure compliance with procedures
*MINIMUM QUALIFICATIONS*
High School Diploma or GED
One (1) year of office and data entry experience
Strong communication, proofreading, and customer service skills
Proficiency with Microsoft Office (Word, Excel, Outlook, Access)
Preferred:*** Experience with shared-ride transportation or eligibility programs
*ADDITIONAL REQUIREMENTS*
Ability to pass required PA background clearances
Ability to sit/stand for extended periods and lift up to 20 lbs
Flexibility with work schedules and required training
STEP is an Equal Opportunity Employer.
Salary.com Estimation for Eligibility & Data Entry Specialist in Williamsport, PA
$46,382 to $59,469
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