What are the responsibilities and job description for the Client Services Specialist position at Step Up Suncoast, Inc.?
Description
Position Summary/Objective:
The Low Income Home Energy Assistance Program (LIHEAP) Client Services Specialist is responsible for facilitating and processing LIHEAP assistance to eligible clients in need of assistance.
Functions:(Duties and Responsibilities)
situations and prevent disconnection or interruption in utility services.
Enter clients information into client tracking intake program(s) and update information as required.
Address and/or revise files that are returned for clarification and/or correction upon review by the Utility and Housing Assistance Coordinator.
, as needed, to review client issues.
Perform other duties as assigned.
Education And Experience Requirements
Licenses/Certificates/Screenings
Bilingual (Spanish/English) Preferred
Must have a valid Florida Drivers License.
Must have reliable transportation for work related travel, including nights and out of town.
Must be insurable under SUSs organizational policies.
Pre-employment drug scr ening required.
Position Summary/Objective:
The Low Income Home Energy Assistance Program (LIHEAP) Client Services Specialist is responsible for facilitating and processing LIHEAP assistance to eligible clients in need of assistance.
Functions:(Duties and Responsibilities)
- Complete the required number of applications per day as set by the Utility and Housing Assistance Coordinator.
- Responsible for screening and determining eligibility of clients.
- Determine the amount of assistance awarded to each client based on established guidelines of eligibility.
- Efficiently communicate with Energy Providers and/or Property Owners, Landlords, Property
situations and prevent disconnection or interruption in utility services.
Enter clients information into client tracking intake program(s) and update information as required.
- Responsible for maintaining individual electronic client files with proper documentation while maintaining all
Address and/or revise files that are returned for clarification and/or correction upon review by the Utility and Housing Assistance Coordinator.
- Maintain an accuracy rate of 90% or higher with client eligibility and benefit awards.
- Complete forms, reports, and paperwork in a timely and comprehensive manner as required.
- Represent the Agency in a positive manner and provide respectable client service to all participants.
- Make appropriate referrals to clients for the services needed.
- Keep current on community services offered.
- Initiate community services with selected clients.
- Meets with
, as needed, to review client issues.
- Adhere to all agency policies and procedures.
- Attend all meetings as required in a punctual, professional, and contributory manner.
- Notify supervisor immediately of any safety concerns
Perform other duties as assigned.
Education And Experience Requirements
- High School Diploma or GED.
- Associates degree preferred or demonstrate on-going consistent efforts toward acquisition of AA degree.
- Florida Family Development Credential (preferred)
- Client Services training as required.
- Must have excellent oral and written communication and organizational skills.
- Must have the ability to add, subtract, multiply and divide.
- Must be able to interpret various forms of income verification information received from clients.
- Have the ability to be flexible, update, and adjust to policy, procedure, and schedule changes as warranted
- Must have demonstrated skills working in a Microsoft windows environment and be able to use the Agency software within one month of hire.
- Must have the ability to read and interpret documents such as safety rules, operation instructions, and procedure manuals.
- Must be sensitive to the needs of the low-income community, demonstrate culturally competent skills, including an understanding of the impact of poverty on families.
- Must be highly organized, accountable and able to work independently.
- Must be able to establish rapport with staff and families and empower them by building on their strengths.
Licenses/Certificates/Screenings
Bilingual (Spanish/English) Preferred
Must have a valid Florida Drivers License.
Must have reliable transportation for work related travel, including nights and out of town.
Must be insurable under SUSs organizational policies.
Pre-employment drug scr ening required.