Service Facilitator (Master's Level)

JOB DESCRIPTION

SERVICE FACILITATOR – (master’s level)

Fitchburg, WI | Full-Time

About Step Time, Inc.

Step Time, Inc. is a community-based mental health organization committed to delivering structured, recovery-focused services that empower individuals to achieve sustainable independence. We operate with clear expectations, strong accountability, and a commitment to excellence in service delivery. We are seeking a Master’s-level clinicians who thrive in a structured, performance-driven environment and values autonomy, accountability, and professional growth.

Who This Role Is For

This role is ideal for a clinician who:

• Is highly organized and self-managed
• Can independently manage a caseload
• Values clear expectations and structured supervision
• Is comfortable working in community-based settings
• Wants long-term professional stability

Compensation & Benefits

• $35.00-$40.00/hour upon successful completion of training (40 hr per week)
• Paid holidays (8 annually), and PTO include: (vacation, sick, and personal time)
• Minimum 32.5 billable expectation weekly (once a caseload of 8 is reached)
• Performance-based flex incentive available for exceeding 35 billable hours weekly
• Structured onboarding
• Professional development support, weekly supervision for licensure requirements, and paid collaborative weekly team meetings

Key Responsibilities

• Maintain a minimum of 32.5 billable hours per week
• Complete documentation (progress notes) within 24–48 hours of service
• Attend required weekly meetings and supervision
• Manage caseload growth toward 12–18 consumers
• Maintain compliance with CCS and Medicaid standards
• Conduct assessments and assessment summaries
• Develop recovery plans
• Coordinate services and community referrals
• Facilitate Recovery Team Meetings
• Collaborate with external providers and agencies
• Participate in required CCS training and continuing education
• Complete the CCS provider orientation checklist training within the first two weeks of employment
• Provide culturally competent, inclusive, trauma-informed services in alignment with state and federal standards

Education & Licensure

Required:

• Master’s degree in Social Work, Psychology, Counselling, Criminal Justice, Sociology, or related field
• Meet Dane County CCS program requirements for Service Facilitator eligibility
• Valid Wisconsin driver’s license
• Access to reliable transportation and valid/current automobile insurance
• Ability to pass criminal and DOJ background checks
• Ability to perform community-based work, including driving, field visits, and standard office tasks

Preferred:

• APSW, CAPSW, LCSW, LPC-IT, LPC, LMFT
• Experience in community mental health or case management
• SUD Licensing through Department of Safety and Professional Services (SAC-IT, SAC, or CSAC)

Work Environment

• Community-based work
• Office located in Fitchburg, WI

Application Instructions:

Please apply with your cover letter, resume, and 3 professional references (supervisors and/or co-workers, which include (phone numbers and emails).

Alternatively, you may also email application documents to: traci@steptimeinc22.com

❖ All employment documents will be reviewed upon receipt

❖ Please submit your application as soon as possible for early consideration.

❖ Criminal and DOJ background checks are required for employment.

❖ Valid Wisconsin Driver’s License, access to reliable transportation, and valid/current automobile insurance is required

❖ POSITIONS AVAILABLE 3 Full-Time,

v Positions remain open until they are filled

STEP TIME, INC., is an Affirmative Action/Equal Opportunity employer. Step Time, Inc., offers equal employment opportunities to all potential employees and applicants for employment without regards to age, race, color, religion, sex, gender, sexual orientation, national origin or ancestry, income level or source of income, arrest record or conviction record, less than honorable discharge, gender identity, physical appearance, political beliefs, student status, genetic information, marital status, disability or any classification protected by federal, state or local laws. Please be advised that this position may require other duties as the position evolves. This job description is not inclusive and may require other duties not listed in the job description.

Pay: $35.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $35 - $40