Mobile Service Coordinator - Ford of Crestview

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At Step One Automotive, we are committed to an environment where the customer is always treated with respect and dignity. Our team members are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Find out why we are a step above the rest! Apply today!

WHY THIS ROLE EXISTS

The Mobile Service Coordinator exists to keep the mobile transportation program running smoothly, coordinating every pick-up and delivery so customers never have to choose between convenience and getting their vehicle serviced.

This role serves as the central point of coordination between customers, drivers, Service Advisors, Dispatch, and Shop Foremen, using OEM software to schedule, track, and document every transport from pick-up through delivery.

The Mobile Service Coordinator plays an important role in protecting customer trust and dealership profitability by ensuring vehicles are transported safely and on time, reimbursement requirements are met, and every customer interaction reflects the highest standard of service.

WHAT SUCCESS LOOKS LIKE

Success in this role means pick-ups and deliveries run on schedule, customers stay informed and satisfied throughout the process, and every trip is documented accurately for reimbursement.

The Mobile Service Coordinator will ensure:

• All daily pickup and delivery appointments are scheduled, confirmed, and completed with optimized routing and on-time vehicle movement.
• OEM software is used accurately to assign drivers, track trips in real time, and maintain complete transportation records.
• Customers receive proactive, clear communication before, during, and after every pick-up and delivery.
• All customer vehicles are inspected and documented for condition before and after every transport.
• On-time pick-up and delivery percentages meet or exceed program benchmarks.
• Trips are properly documented and submitted to meet OEM reimbursement requirements.
• Leadership has confidence in the accuracy, compliance, and performance of the pickup and delivery program.

LEADERSHIP EXPECTATIONS

The Mobile Service Coordinator is expected to represent the company with professionalism, accuracy, and reliability.

This role should:

• Act with integrity, professionalism, and confidentiality at all times
• Communicate clearly and respectfully with customers, drivers, Service Advisors, and coworkers
• Follow OEM pick-up & delivery program standards and dealership operating procedures consistently
• Maintain high customer satisfaction standards throughout every transportation interaction
• Look for opportunities to improve routing, scheduling efficiency, and driver performance

SKILLS & CAPABILITIES

• Excellent organizational skills and attention to detail
• Strong route-planning and scheduling ability, with skill in balancing multiple priorities
• Proficiency with dispatching software and vehicle-tracking technology
• Ability to act with integrity, professionalism, and confidentiality
• Strong verbal and written communication skills for coordinating customers, drivers, and dealership staff
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• One year or more of related transportation, dispatch, or automotive service experience preferred, with manufacturer training and additional certifications as applicable

PHYSICAL / OPERATIONAL REQUIREMENTS

• Must be able to lift and move work-related items up to 30 pounds
• Must be able to sit, drive, and enter/exit vehicles frequently, and safely operate a motor vehicle for extended periods
• Must be able to pass a background check, drug screening, and Motor Vehicle Report
• Must be able to work some Saturdays as required, with occasional early morning or evening availability

Benefits

• Medical, Dental, Vision, and Supplemental Insurance Available!
• Company Paid Life Insurance, Free Employee Assistance Program, and 100% PAID TUTITION with Strayer University for Associate's, Bachelor's, and Master's Degrees!
• 401(k) with Company Matching after 6 months!
• Start earning Paid Time Off on Day 1, with the ability to use it after 90 days! Earn TWO WEEKS Paid Time Off your first year!
• Five Paid Holidays - 4th of July, Labor Day, Thanksgiving, Christmas, and New Year's!
• Major Discount with Working Advantage on theme park tickets, shopping, travel, and more!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.