What are the responsibilities and job description for the Automotive Service Advisor position at Step One Automotive Group?
Company Description
Step One CDJR in Fort Walton Beach, Fl is a fast growing dealership right next to the best beaches in the United States. If you are tired of the cold and the snow let me know. Come enjoy the beauty the area has to offer.
Role Description
We are seeking a dedicated full-time Automotive Service Advisor for an on-site role at Step One CDJR in Fort Walton Beach, Fl. The Service Advisor will act as a liaison between customers and the service department. Responsibilities include scheduling service appointments, providing accurate cost estimates, addressing customer concerns, and ensuring timely communication about service progress. Additional duties involve coordinating with technicians, managing repair orders, and ensuring customer satisfaction through professional and courteous interactions.
Qualifications
- Knowledge of Vehicle Maintenance and Automotive Repair
- Proven expertise in Customer Service and ensuring Customer Satisfaction
- Strong Communication skills to explain technical details to customers effectively
- Ability to manage time efficiently, prioritize tasks, and handle multiple responsibilities
- Familiarity with automotive repair processes and terminology is an advantage
- Problem-solving skills and strong attention to detail
- High school diploma or equivalent required; additional technical training is a plus
- Experience in automotive service or related industry preferred