What are the responsibilities and job description for the Service Desk Manager FULL-TIME position at Stem Xpert?
Company Description
TekWissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven objectives for our numerous clients.
Job Description
Role : Service Desk Manager
Location : Sandy Springs, GA
Type : Full-time employee
Salary Range : Can be discussed
Requirements:
• Bachelor's degree in Computer Science/MIS related area from four-year College or university, or equivalent combination of education and experience
• 10 years of IT experience with 5 years managing a Help Desk and/or Service Desk Technicians providing support to a large Global firm.
• Excellent written and communication skills.
• Proven track record of successful staff development, leadership and team management.
• Experience defining, implementing and reporting on SLA’s
• Proven experience implementing key support metrics that provide adequate information to Sr. Management.
• Experience utilizing an incident and request management software and associated processes
• Prior experience building/expanding a Service Desk Globally highly desired
• Prior experience developing and implementing support plans for custom software and third party applications highly desired
• Prior experience working with ITIL framework highly desired
• Prior experience working on IT Service Desk preferred
• Prior experience in Project Management / New business Transition preferred
• PMP (Preferred)
Location : Sandy Springs, GA
Type : Full-time employee
Salary Range : Can be discussed
Requirements:
• Bachelor's degree in Computer Science/MIS related area from four-year College or university, or equivalent combination of education and experience
• 10 years of IT experience with 5 years managing a Help Desk and/or Service Desk Technicians providing support to a large Global firm.
• Excellent written and communication skills.
• Proven track record of successful staff development, leadership and team management.
• Experience defining, implementing and reporting on SLA’s
• Proven experience implementing key support metrics that provide adequate information to Sr. Management.
• Experience utilizing an incident and request management software and associated processes
• Prior experience building/expanding a Service Desk Globally highly desired
• Prior experience developing and implementing support plans for custom software and third party applications highly desired
• Prior experience working with ITIL framework highly desired
• Prior experience working on IT Service Desk preferred
• Prior experience in Project Management / New business Transition preferred
• PMP (Preferred)
Additional Information
Thanks & Regards,
Chris Zion
734-274-2717
Chris at tekwissen dot com