IT/OT Engineer III

About Stellix Global Services

We collaborate with our customers and technology and service partners with a relentless co-innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships, we invite you to explore opportunities at Stellix Global Services.

Here’s What You’ll Get

• Highly competitive Medical, Dental, and Vision Insurance
• Flexible Spending or Health Savings Accounts
• Unlimited Vacation Time
• 10 Paid Holidays
• 12 Paid Weeks Maternity Leave
• Pet Insurance
• Retirement Savings: 401(k) and Employee Stock Ownership Plan
• Employee Referral Bonus
• Professional Development Reimbursement
• Company Paid STD, LTD, and Life Insurance

The Role

We are currently seeking to fill an IT/OT Engineer III position within our IT/OT Managed Services team to provide post-project services (such as infrastructure, virtualization, networking, cybersecurity and other IT/OT services) and automation solutions for our installed customer base, using a portfolio of Emerson products and some select third-party platforms. IT/OT Solutions may include scheduled maintenance or managed services for system administration; cyber security solutions; performance and reliability services; help desk and emergency services, digital plant troubleshooting and integration; system installation and commissioning; system upgrades; operational solutions for alarm management, loop performance, process simulation; lifecycle consulting and business continuity services.

The IT/OT Engineer III will be expected to perform services for customers including via annual service contracts, service bank, assigned projects and some subscription-based offers. It is expected for the IT/OT Engineer III to support and advise customers on a range of IT/OT and virtualization platform recommendations that will solve customer pain, optimize business value, and enhance customer satisfaction with their IT/OT investments to support meeting their business goals.

Education, Experience & Skills

• BS Degree in Computer Science, Chemical Engineering, Electrical Engineering or equivalent.
• 3 years delivering industrial control system/infrastructure solutions.
• Must have either of:

- 2 years of DeltaV systems experience (hardware, troubleshooting/RCA, upgrading/patching, and/or virtualization).

- 3 years of other Manufacturing/Laboratory OT systems experience (troubleshooting/RCA, integration, networking and administration, lifecycle management, upgrading/patching).

- 3 years of IT experience as a service provider (virtualization, networking, cybersecurity, troubleshooting/RCA, upgrading/patching).

• Must have 2 years of experience in Life Sciences Industry.

- Familiar with cGMP, GDP, quality/regulatory requirements, FAT/SAT/CQV.

• Demonstrated increasing level of responsibility supporting OT systems.
• Familiar with analog and discrete signaling, virtualization, serial and ethernet communications and hardware, technical drawings including: P&IDs, electrical schematics, loop drawings, network architecture drawings.
• Soft Skills:

- Infinite Leadership mentality and interest in coaching/mentoring

- Collaboration and team work

- Time management and reporting

- Detail oriented, good documentation skills

- Critical thinking and problem solving

- Ability to assess risk through review of documentation and KBAs.

• Applicants should either reside locally or express a willingness to relocate.
• Must be able to travel extensively within the New England region.

What You’ll Do

• Day-to-day technical support and help desk for customer contracts to support their IT/OT systems. Following triage, demonstrate situational awareness for escalation to more senior engineering members or the software vendor’s factory support.
• Liaison with Dell, VMWare, Cisco, and other third-party partners.
• Complete assigned service agreement deliverables in a timely manner with high quality and quantifiable business results. Manage the completion of these contract obligations with some oversight from the contracts coordinator or department manager, demonstrating organization skills and self-starting capabilities.
• Support lifecycle solutions IT/OT Team Leads with infrastructure network design, installation, commissioning and maintenance activities in a Microsoft OS environment, often utilizing either VMWare or HyperV virtualization platforms. Be able to provide technical leadership and mentoring to less senior engineers.
• Support design and build activities for Life Science customers and others in a Quality controlled methodology. Involve extensive documentation, internal testing, Factory Acceptance Testing, Site Acceptance Testing and site commissioning services as assigned.
• Troubleshoot IT/OT and automation control systems at the virtual, physical network, controller, and I/O level, in order to resolve customer problems in an efficient manner and keep their system running or the project on schedule.
• Provide lifecycle engineering solutions in the areas of server, workstation, networking, software configuration, digital bus, DeltaV hardware, virtualization, alarm management or other areas of expertise.
• Provide timely and thorough communication to customers in both written and oral format.
• Demonstrate an organized and methodical approach to troubleshooting and problem solving.
• Execute contract or project deliverables following direction, and/or by following established procedures or guidelines.
• Work towards completion of the DeltaV Field Service Associate certification, as well as other certifications as assigned.
• Actively involve/inform Account Managers of potential opportunities identified through customer engagements to help drive service expansion and increased customer satisfaction.
• Support to improve the long-term growth of Stellix Global Services’ IT/OT business through supporting business development, maintaining and improving customer relations, and supporting internal programs for continuous improvement and efficiency.
• Under supervision, execute installed-base lifecycle projects within budget and schedule, and take ownership for project quality and customer value outcome.
• 24x7 support for customer emergencies under a monthly rotating assignment roster.
• Comply with all Stellix Global Services requirements for business processes including time entry, site visit reports and all other documentation according to internal procedures.

How You’ll Be Successful

• Leverage your passion for technology and your customer-focused mindset to grow your customer relationships to a level of a trusted advisor, mapping automation solutions that will solve our customers' complex operational challenges and support their digital journey.
• Flexibility - May be called upon for coordination of other Stellix Global Services personnel and cross-functional teams to ensure the delivery of the overall results expected by the customer.
• Bring passionate team spirit and a commitment for excellence in all work products.
• Proactively drive and deliver projects and services via the lifecycle solutions portfolio, by driving services demand creation with your customer contacts. Driving technology adoption and realized customer outcomes. Candidate will be self-starting, responsive, innovative, with a problem-solving mindset.

Must be currently authorized to work in the United States.

Policy on Third-Party Unsolicited Resume Submissions: Please note that any third-party unsolicited resume submissions will immediately become the property of Stellix Global Services. Stellix Global Services will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Please Note: Stellix Global Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law.