What are the responsibilities and job description for the Systems Analyst | Atlanta,Georgia (Hybrid) position at Stellent IT LLC?
Job Details
Hi,
Position: Systems Analyst
Location: Atlanta, Georgia (Hybrid)
Duration: 12 Months
Interview Mode: video
Need Only Local profile
| Skill | Required / Desired | Amount | of Experience |
| Proven expertise in O365, AD, Exchange Server, Windows, VPN, RDP, MS Teams | Required | 10 | Years |
Primary Responsibilities:
- Provide Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
- Collaborate with Third-Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
- Support Core IT Systems: Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
- Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability.
- Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
Desired Skills and Attributes:
- Strong Communication Skills: Ability to articulate technical concepts clearly to both technical and non-technical audiences.
- Problem-Solving Mindset: Proactive and solution-oriented approach to addressing challenges and improving processes.
- Adaptability and Flexibility: Capable of handling shifting priorities and working in a fast-paced environment.
- Customer-Focused Attitude: Dedicated to providing excellent service to internal users and ensuring their IT needs are met.
Niranjan Kumar | Technical Recruiter
Email:
Stellent IT | office :
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