What are the responsibilities and job description for the Mainframe Production Support || Chandler, AZ or Des Moines, IA - Hybrid || 12+ months || Video position at Stellent IT LLC?
W2 candidates only
Title: Mainframe Production Support
Location: Hybrid Either Chandler AZ or Des Moines Iowa
Duration: 12 months C2H
MOI: Video
Candidate must have Mainframe application support experience.
Schedule: Flexible 8-hour shift within 6:00 AM 6:00 PM PST
Key Responsibilities
- Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
- Monitor production systems and ensure system stability and uptime
- Analyze and troubleshoot failed mainframe jobs (JCL)
- Perform root cause analysis and support ad hoc job executions
- Partner with Production Control to restart and recover failed jobs
- Respond to business user requests and application team needs
- Maintain and update incident tracking (ServiceNow, JIRA, Confluence)
- Monitor and respond to application group mailboxes
- Document incidents, resolutions, and create JIRA stories for follow-up
Required Skills
- Strong experience in Mainframe Production Support (application support required)
Technologies/tools:
- JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview
- File tools: File Manager, File Analyzer, EZTRIEV
- Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar)
Senior Talent Acquisition
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STELLENT IT A Nationally Recognized Minority Certified Enterprise