IT Support Engineer | Hybrid | 2nd round F2F Interview

My name is Avnish Rao and I am a Staffing Specialist at Stellent IT LLC. I am reaching out to you on an exciting job opportunity with one of our clients.

Role: IT Support Engineer

Location: Woodland, TX

Long term project

It's located in Woodlands TX - it's 2-3x per week onsite, interviews can be a mix of remote / onsite (final round) so stick to local only (as they want to convert long term)

The candidate MUST have a college BS or at least a AS degree and also windows/max, entraID as core skills .

IT Support Engineer. The IT Support Engineer is responsible for supporting and monitoring corporate business IT applications including our Microsoft O365 and Azure platform. You will partner with application owners, business owners, and 3rd party vendors to provide critical IT operations support and incident management responses.

Responsibilities

• Provide technical support to both internal and external users through phone, email, and other communication channels.
• Be the first line of support and escalate the tickets as needed.
• Maintain the response and resolution SLAs using the Help Desk ticketing system.
• Provide complex support, respond to work orders and tickets from the users, analyze and solve in a timely manner.
• Support Microsoft platforms such as O365, Outlook, SharePoint/OneDrive, Entra, Intune, Compliance Manager, and Defender.
• Monitor and maintain OneDrive Sync on both Windows and Mac.
• Implement, test, and support Entra ID (Azure Active Directory) and supporting IT systems.
• Assist employees and consultants with the onboarding/offboarding process by creating/deactivating accounts and deploying/collecting equipment.
• Support business productivity app deployment and troubleshooting, including Jira, Office365, OneDrive, SharePoint, Slack, Workday, Zoom Zscaler, etc.
• Manage Azure (Entra ID) Single Sign-on (SSO) administration.
• Administer security tools such as Zscaler ZIA and ZPA solutions.
• Support regular security audits and implement cybersecurity tools and monitor and remediate external threats.
• Manage and maintain a comprehensive list of software/services inventory as well as IT equipment inventory.
• Install, modify, and repair computer hardware and software.
• Train users on basic computer functions and software applications.
• Develop and maintain technical SOP documentation and training materials.
• Stay updated with the latest industry trends and technologies.

Qualifications

• Bachelor's degree required - Computer Science or Engineering preferred.
• Minimum 2 years of experience in IT support field; experience within the energy industry is highly preferred.
• Strong hands-on experience in supporting Mac and Windows users primarily using Microsoft platform services with more than 200 users.
• Demonstrated ability to support SharePoint/OneDrive file storage platforms.
• Prior experience with IT helpdesk support with more than 50 critical business applications.
• Strong understanding of cybersecurity best practices including IT/OT standards.
• Knowledge of NERC-CIP and NIST networking and infrastructure standards.
• Microsoft Administration certification is preferred.

Thanks & Regards

Avnish Rao

Technical Recruiter