What are the responsibilities and job description for the Sales and Marketing Specialist position at Stellar Senior Living?
Position Summary
Coordinates and assists residents moving into the community to ensure that they feel welcome. Serves as an integral part of the sales process by working closely with the sales team. Responsible to do whatever is necessary to make the selling process more effective. Uses strong organizational and detail-oriented skills combined with multi-tasking to promote fun and advance the selling process. Also provides administrative support to the marketing department.
Key Responsibilities
- Coordinate resident move-ins and transitions: Support new residents with move planning, furniture measurement and placement, scheduling movers, and transition tasks (address changes, service cancellations, notifications).
- Manage deposits, waitlist, and move-in readiness: Plan depositor and waitlist events; complete move-in documentation; notify department heads in advance; greet residents on move-in day and coordinate a welcome experience.
- Support sales and leasing activity: Track and complete lead follow-up tasks, schedule and assist with tours, conduct home visits, and maintain accurate tour and leasing materials (floor plans, pricing, forms, collateral).
- Maintain communication and reporting: Ensure coverage for inquiry calls and tours (including backup and after-hours procedures), manage phone message systems, and provide daily tour/move activity summaries and weekly marketing/deposit reports.
- Ensure tour readiness and unit quality: Update unit/vacancy status daily; coordinate with Maintenance on pending move-ins; inspect apartments, model unit, and common areas to ensure cleanliness, safety, and strong curb appeal.
- Uphold professionalism, safety, and compliance: Represent the community with professionalism and discretion; follow workplace safety and infection control practices; maintain resident confidentiality and comply with company policies; perform other duties as assigned.
Qualifications
- High school diploma or general education degree (GED) preferred or previous experience relevant to the position and with the skills to successfully fulfill the job requirements.
- Excellent interpersonal, written and verbal communication skills are essential. Organizational skills to effectively meet competing priorities. Strong follow up skills.
- Ambitious and energetic; willing to have fun; personable with the ability to build and develop relationships quickly.
- Excellent communication and presentation skills. Ability to communicate and interact with many types of individuals.
- Strong customer services skills and standards with proven ability to delivery excellent and creative service with the ability to anticipate future resident’s needs.
- Team orientation with the ability to put the team and resident needs first by employing a “can-do” attitude.
Compensation & Structure
- Mileage reimbursement and standard business development expenses are provided in accordance with Stellar Senior Living policies.
About Stellar Senior Living
Stellar Senior Living is committed to creating engaging, supportive, and joyful environments where residents thrive. Our team members embody compassion, teamwork, and a dedication to exceptional care. We believe in investing in people who are passionate about serving seniors and helping our communities grow.