What are the responsibilities and job description for the Customer Service Representative position at Stellar Promotions?
Stellar Promotions is looking for a customer service representative to join our team in our Maryland office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage customer communications - Follow up on leads to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
About Stellar Promotions
Stellar Promotions is a Marketing and Consulting organization dedicated to helping our team members grow while our clients also continue to.
Our employees enjoy a work culture that promotes togetherness and teamwork. One of the biggest standouts is that we only promote from within and put a lot of focus on personal development.