What are the responsibilities and job description for the Help Desk Support Specialist position at Stellar Professionals LLC?
Position Details
Location: Atlanta, GA
Work Arrangement: Onsite
< data-path-to-node="9" dir="ltr">About the RoleWe are seeking an experienced Senior Help Desk Support Specialist to join our IT Infrastructure team. In this position, you will provide Tier I and Tier II technical support, both remotely and desk-side, to resolve computer hardware, software, and operational issues. You will be responsible for provisioning, configuring, maintaining, and troubleshooting desktop environments and agency infrastructure.
< data-path-to-node="11" dir="ltr">Key Responsibilities-
Provide online and desk-side IT helpdesk services to resolve operational, application, and hardware issues.
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Manage end-user support requests, incident tickets, and system request processes.
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Perform desktop imaging, machine deployments, software installations, and inventory management.
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Handle printer installations, toner replacements, and print server administration.
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Maintain system documentation, user guides, and performance reporting using Microsoft Office.
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Required Skills:
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Desktop Support: 2 years supporting Windows workstations, Office 365, and Adobe Professional
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Directory & System Services: 2 years of experience with Active Directory
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Hardware & Maintenance: 2 years handling desktop imaging management, machine deployment, and inventory tracking
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Print Management: 2 years managing printer setups, toner replacements, and print server support
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Customer Service: 2 years delivering strong interpersonal, written, and verbal desk-side technical support
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Preferred (Highly Desired) Skills:
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Ticketing Systems: Experience using ServiceNow for incident reporting and request management
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Collaboration Tools: 2 years supporting Microsoft SharePoint
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Frameworks & Certifications: Knowledge of ITIL Service Management concepts or CCNA certification
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Virtual Interview: Web-cam interview