What are the responsibilities and job description for the Desktop Support Technician / Specialist position at Stellar Professionals LLC?
We’re Hiring: IT Operations Specialist / Client Technologies Technician
We are looking for a customer-focused IT Support Professional to join our team in Columbia, SC! This is a Contract-to-Hire opportunity providing front-line technical support in a professional environment.
Location: Columbia, SC (Must be a current SC resident)
Work Arrangement: Fully Onsite (Monday–Friday, 8:30 AM–5:00 PM)
Position Type: Contract-to-Hire (Intent to convert to Full-Time FTE with state benefits)
Key Qualifications & Skills
Required Skills:
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IT Support Experience: 2 years in a helpdesk or technical support role.
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Core Systems: Strong working knowledge of Windows OS and Microsoft 365.
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Technical Troubleshooting: Desktop, laptop, printer, mobile, and basic hardware break/fix.
Preferred Skills & Tech Stack:
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Directory & Access Management: Exposure to Active Directory, Microsoft Entra ID, and Intune.
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Service Desk: Experience with ticketing systems and managing vendor/MSP tickets.
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Customer Service: Background in customer-facing roles (e.g., IT, banking, or professional services).
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Certifications (Bonus): CompTIA A , ITIL Foundation, or Microsoft Certified Fundamentals.
Core Responsibilities
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Serve as the first point of contact for technical support via phone, email, and in-person.
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Process account setups, password resets, and access permissions.
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Maintain IT asset inventory and handle basic hardware repairs or setup.
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Support IT projects, system maintenance, and user onboarding/offboarding.
Interview Process
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Virtual Initial Interview
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Onsite Interview Scenario-Based Exercise
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Final Onsite Interview with Senior Leadership