Medical Office Assistant / Front Desk

Stellar Primary Care is a growing adult primary care clinic in Dallas, TX, looking for an experienced, bilingual Medical Office Assistant/ Front Desk professional to join our team. This is a key position in our clinic. The right person will be the first point of contact for our patients and will play an important role in patient experience, insurance verification, scheduling, referrals, and daily clinic operations.

We are looking for someone who is professional, dependable, organized, friendly, and detail-oriented.

Position: Medical Office Assistant/ Front Desk professional

Clinic: Stellar Primary Care

Location: Dallas, TX

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Language Requirement: Bilingual English/Spanish required

Experience Required: Adult primary care and eClinicalWorks experience required

Required Qualifications

• At least 1 year of experience in adult primary care.
• At least 1 year of hands-on experience with eClinicalWorks.
• Professional verbal and written communication skills in English and Spanish.
• Experience verifying insurance eligibility and benefits before patient visits.
• Experience using Availity or similar eligibility platforms.
• Familiarity with insurance payer portals.
• Experience assisting with prior authorizations for referrals and medications.
• Strong computer skills and willingness to learn and use AI-assisted tools to improve clinic workflows.
• Excellent customer service and interpersonal skills.

Key Responsibilities

• Welcome patients and provide friendly, professional service.
• Answer calls and manage patient communications.
• Schedule and confirm appointments while keeping the daily schedule organized.
• Verify patient demographics, insurance eligibility, and benefits before visits.
• Use payer portals to identify coverage issues and confirm referral or authorization requirements.
• Assist with prior authorizations for medications and referrals.
• Maintain accurate, current patient information in eClinicalWorks.
• Help patients with portal access, forms, appointment questions, and basic insurance questions.
• Communicate clearly with the provider and clinical team.
• Support daily clinic operations through teamwork, flexibility, and attention to detail.

Ideal Candidate

• Friendly, professional, punctual, and reliable.
• Organized and able to manage multiple priorities.
• Detail-oriented and able to identify insurance or scheduling issues early.
• Eager to learn, take initiative, and follow responsibilities through to completion.
• Comfortable working in a growing practice where flexibility and problem-solving are essential.
• Interested in building a long-term career and growing with the company.

Why Join Stellar Primary Care?

• Opportunity to grow within an expanding independent medical practice.
• Direct involvement in improving patient experience and clinic operations.
• Exposure to multiple areas of primary care administration.
• Modern work environment focused on quality, efficiency, and technology.
• Opportunity to take on greater responsibilities as the practice grows.

Important

This position requires prior experience in adult primary care, eClinicalWorks, insurance eligibility verification, payer portals, and prior authorizations. We are seeking someone who can contribute from the start, strengthen front desk operations, and grow with the practice over time.

How to Apply

Please submit your resume and a brief summary of your experience with:

• eClinicalWorks
• Adult primary care
• Insurance eligibility verification
• Availity or similar platforms
• Payer portals
• Prior authorizations
• Bilingual patient communication

Pay: $16.50 - $18.25 per hour

Expected hours: 40.0 per week

Application Question(s):

• Do you have hands-on experience verifying insurance eligibility and benefits using Availity or a similar platform and navigating payer portals?
• Do you have experience assisting with prior authorizations for both specialist referrals and medications?
• Can you communicate professionally with patients in both English and Spanish, verbally and in writing?
• Are you willing to undergo an employment background check, in accordance with applicable laws, if you receive a conditional job offer?

Experience:

• eClinicalWorks: 1 year (Required)
• working in an adult primary care clinic: 1 year (Required)

Work Location: In person

Salary : $17 - $18