What are the responsibilities and job description for the Urgent need Helpdesk Support Technician at Columbia, SC position at Stellar IT Solutions?
Hi
Hope you are doing great!
Our Fortune 500 client is looking for a Helpdesk Support Technician to work on their project based out of Columbia, SC / Onsite.
Job Title: Helpdesk Support Technician
Location: Columbia, SC / Onsite
Duration: 12 Months
Job Description:
- Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.
- Aim to deliver consistent, high-touch support with a focus on first-response resolution.
- Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
- Escalate complex problems to senior IT staff or managed service providers while keeping users informed.
- Process account setup, password resets, and access requests in line with agency policies and security standards.
- Manage security and distribution group membership in line with agency access policies.
- Perform post-maintenance testing after managed service provider maintenance windows and report issues.
- Open, track, and follow up on tickets with managed service providers through resolution.
- Document requests, resolutions, and user feedback in the agency’s ticketing system.
- Educate users on IT best practices, system usage, and agency technology guidelines.
- Support IT initiatives and projects under supervision, such as equipment rollouts and software updates.
- Perform occasional break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs.
- Maintain IT asset inventory, including tracking equipment assignment, receipt, deployment, and retirement, and keep inventory records accurate and audit-ready
- Maintain strict confidentiality and security when handling sensitive financial and accounting data.
- Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.
Required Qualifications:
- 5 years of help desk or IT support experience
- Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices
- Experience in a customer-facing role (IT, banking, finance, or another professional service industry)
- Experience with help desk software and ticketing systems
- Exposure to Active Directory, Microsoft Entra ID, and Intune for account and device management
- Experience working with managed service providers or submitting and tracking vendor tickets
- Bachelor’s degree in Information Technology, Computer Science, or a related technical field; equivalent work experience in information technology or information security may be considered.
Preferred Education/Certifications:
- CompTIA A
- ITIL Foundation
- Microsoft Certified Fundamentals (e.g., Microsoft 365)
Please send your updated word format resume along with your best contact details to E V A N ( A T ) S T E L L A R I T ( D O T ) C O M
Looking forward to hearing from you.