Manager, Provider Success

About Stellar Health:

Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.

At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.

Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners) with an established product & proven operating model. We’ve shown that we make a real difference for physician practices and their patients.

About the position:

The Manager of Provider Success will be the central driver for meeting our ACO performance targets. You'll achieve this by leading strategic engagement with our provider partners and acting as their primary accountability partner. This role involves translating high-level program goals into concrete, actionable plans that can be executed at the practice level. You will report to the Director of Provider Success of the ACO.

What you’ll do:

• Provider Performance Ownership: Own the medical group performance towards targeted metrics for an assigned portfolio of providers, including chronic condition capture, quality performance. Develop and execute strategic, data-driven action plans for each provider group to close performance gaps and meet or exceed performance goals.

• Insight Generation: Using sophisticated data analytics, own the analysis of provider performance data to actively generate strategic insights into underlying causes of performance gaps. Proactively identify & surface opportunities for performance improvement at the medical group and network level.

• Relationship Management: Build and maintain strong, results-oriented relationships with provider executive leadership, clinical staff, and administrative teams. Serve as the trusted point of escalation for performance challenges, effectively resolving barriers that prevent providers from meeting targets. Ensure all providers are fully educated on the performance of their contracts, incentive structures, and the direct financial implications of their performance

• Cross-functional troubleshooting and problem-solving: Build strong partnerships with internal stakeholders to address cross-functional challenges, particularly with ACO Program Managers, Customer Success, Product Teams.

• Build & standardize best practices: work with ACO leadership team to develop and implement best practices to drive performance and implement playbooks to scale operations.

• Travel on occasion to medical groups, up to 25% of time

As Manager, Provider Success you should have:

• 5-7 years of experience in a healthcare operations or provider success role

• Recent experience in managing medical group performance for success in value based care

• Demonstrated experience in using data to develop and launch initiatives from 0 1

• An in-depth understanding of the responsibilities of various roles within a provider’s office. Demonstrated ability to build stakeholder relationships with these roles.

• The ability to strategically prioritize, negotiate deliverables effectively with internal and external partners, and make clear, decisive trade-offs when necessary.

• Excellent data analysis skills, including the ability to utilize Excel and BI tools to understand challenges

• Exceptional communication skills, ability to build immediate trust across all levels of internal and external stakeholders (from front-desk users to executive teams of large health systems)

Pay:

The salary range for this role is $130,000 - $170,000 an annual performance based bonus. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

Perks & Benefits:

Stellar offers a carefully curated selection of wellness benefits and perks to our employees:

• Medical, Dental and Vision Benefits

• Flexible PTO

• Universal Paid Family Leave

• Company sponsored One Medical memberships and Citibike memberships

• Medical Travel Benefits

• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations

• Stock Options & a 401k matching program

• Career development opportunities like Manager Training, coaching, and an internal mobility program

• A broad calendar of company sponsored social events that for our in-office and remote employees

Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.

Stellar Health Employment Privacy Notice

At Stellar Health, your privacy and security as a job seeker is a priority no matter where you are in the interview process. As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team.

• Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @stellar.health email address.

• Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.

• We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an @stellar.health email address.

If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate, please contact people-team@stellar.health. If you believe you've been a victim of a phishing attack, please mark the communication as “spam” and immediately report it by contacting the U.S. Federal Trade Commission.