Commercial Relationship Manager, Special Accounts

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Commercial Relationship Manager, Special Accounts is responsible for managing a portfolio of high-risk floorplan dealerships, primarily within the Chrysler, Dodge, Jeep, and Ram brands. This role focuses on mitigating risk, resolving distressed accounts, and overseeing activities related to loan workouts, foreclosures, bankruptcies, and loss recovery to minimize financial exposure and protect the SFS Commercial portfolio.

Essential Duties and Responsibilities:

• Manage a portfolio of high-risk or defaulted automotive dealerships, including those sold out of trust (SOT).
• Oversee ongoing dealer monitoring, including financial statement analysis, ratio and trend review, and formal account evaluations.
• Conduct intensive loan servicing and workout activities to resolve problem loans and minimize losses.
• Develop and implement action plans to address capitalization, profitability, and wholesale agreement compliance issues.
• Communicate directly with borrowers to discuss defaults and determine viable resolutions.
• Assess and quantify the financial impact of defaults, including unpaid lending and capital loans; recommend reserve adjustments as needed.
• Coordinate with Legal on all aspects of default management, including documentation, correspondence, and court proceedings.
• Monitor delinquencies and manage operational responsibilities related to dealer defaults, ensuring timely communication with key stakeholders.
• Protect company assets by securing collateral, equity, or other borrower assets to minimize exposure and loss.
• Other duties may be assigned; responsibilities and activities may change.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum 3 years’ experience in Commercial Automotive Lending.

Education:

• High school diploma and or GED.

Skills Required:

• Ability to define problems, gather and analyze information systematically to identify causes and effects, develop practical solutions, and make sound decisions using good judgment and experience.
• Strong performance focus with energy, enthusiasm, and resilience to achieve results, close issues, meet expectations, and support others in reaching their goals.
• Ability to identify, plan, and implement measures to meet objectives and maintain quality of service; organize and prioritize work effectively; allocate resources efficiently; and conduct systematic evaluations.
• Strong oral, written, and presentation communication skills.
• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.

Overtime required – N/A.

Travel 0-25% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.

Qualifications Preferred:

• Education – Bachelor's degree in Business Administration, Economics, Finance or a related.
• Experience – Comprehensive direct experience with high risk and /or default accounts.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position is a hybrid role, requiring in-office presence based on business needs. The role also requires flexibility to work various shifts to meet business needs, typically between the hours of 8:00 AM and 6:00 PM, Monday through Friday, with occasional weekend availability as needed. Travel requirements are estimated at 0–25%.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees with an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.