Install Technician - Little Rock

JOB DESCRIPTION

Summary/Objective: 
An APSS Install Technician (IT) is responsible for post-sale installation, service, and support of all systems and solutions sold by Arkansas Public Safety Solutions (APSS). This role includes installing, programming, servicing, and troubleshooting security and life-safety systems for Government, Enterprise, and Education customers. The IT frequently works independently, manages daily workloads to meet project timelines, and serves as a primary onsite representative to customers. Professionalism, technical competence, and strong communication skills are essential. This position participates in an on-call rotation and requires extensive travel.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Install, service, and troubleshoot Video Surveillance Systems (VSS), Access Control Management (ACM), BDA/DAS, Weapons Detection, and related APSS solutions.
• Pull, terminate, label, and test cabling; mount devices; and ensure all equipment is installed per APSS design and implementation plans.
• Complete system programming, provisioning, analytics configuration, and commissioning prior to site turnover.
• Install cameras, servers, access control hardware (strikes, cans, mercury boards), backhaul equipment, and associated infrastructure.
• Provide customer training and support successful system turnover.
• Support the PMO during post-sale by providing technical input into implementation plans, install preferences, and scope changes.
• Respond to service calls and reprioritize work as required.
• Communicate scope changes, technical risks, or site constraints to PMO, Sales, and Management.
• Maintain complete ownership of project documentation, including version control and as-built documentation.
• Conduct QA site visits to mitigate rework and support continuous improvement of field installations.
• Stay current with APSS product offerings, technical options, and required trainings.
• Support inventory management and proper use of tools, vehicles, and equipment.
• Participate in weekly update and project management calls.
• Participate in on-call rotation and extended work hours when required to meet project demands.
• Perform other duties as assigned by APSS management.

Competencies:

• Strong verbal, written, and professional communication skills
• Excellent organizational, time management, and troubleshooting abilities
• Customer-focused mindset with commercial and operational awareness
• Ethical, dependable, and results-oriented
• Ability to work independently and collaboratively in a team environment
• Conflict management and sound decision-making skills
• Demonstrated leadership capabilities for onsite coordination when assigned
• Avigilon ACC and ACM (Subject Matter Expert level preferred)
• Video Surveillance and Access Control systems
• BDA/DAS systems and RF fundamentals
• Backhaul technologies (Ubiquiti or similar)
• Microsoft and Google Suites
• Google Earth and site-mapping tools
• Willingness and ability to quickly learn new APSS-supported technologies

Supervisory Responsibilities: 

Lead-level technicians may oversee and coordinate onsite labor to ensure projects are delivered on time and in accordance with design specifications.

Work Environment/Physical Demands:

This position operates in a variety of environments including new construction sites, schools, offices, factories, and outdoor locations in varying weather conditions.

Physical demands may include long hours and the ability to: - Stand, walk, sit, climb, reach, and use hands and arms frequently - Lift and move equipment and materials up to 100 pounds.

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are generally Monday through Friday, during normal hours of operation. This position may also require occasional weekend work.

Travel:

95 percent travel is required for the position.

Required Education, Experience & Abilities:

• High School Diploma or GED required
• Relevant technical experience and certifications preferred

Other Duties:

Please note this position may be assigned other duties.  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

Disclaimer:

Compensation is commensurate with experience and relevant certifications.  Relocation for any position offered is at the discretion of the hiring manager.  Applicants must be able to pass a pre-employment drug screening, background screening and Motor Vehicle Report for favorable results to be considered for employment.  Arkansas Public Safety Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary : $16 - $22