Epic Application Analyst

Description

Job Summary

The Epic Application Analyst is responsible for the ongoing design, build, testing, validation, and support of any and all assigned modules across Epic. Works with operational stakeholders and IT technical staff to troubleshoot Epic system issues and problems, capture requirements for new initiatives, and aid in the planning and execution of project plans. Works with end users to help communicate improvements needed for business processes and contributes directly to support efficient operations and high-quality patient care.

Essential Responsibilities

• Maintain strict confidentiality and      comply with all HIPAA regulations.
• Support an environment that upholds      and enforces Steindler Orthopedic Clinic (SOC) policies and procedures.
• Maintain current knowledge of Epic      through continuing education and professional development; actively seek      ongoing knowledge in Epic. 
• Develop, support, and maintain      system and knowledge base (KB) documentation to enable ongoing      maintenance, optimization, and consistent use of Epic systems.
• Follow established guidelines for      system configuration, testing, and change management; create and maintain      documentation for changes, including cost estimates, project      documentation, communication, and training plans.
• Participate in the development of      project timelines and plans as directed by leadership; perform basic      project management activities related to Epic system development and      implementation.
• Provide Epic system support for      requested changes or new functionality; review, build, test, and implement      new functionality through system upgrades and special updates. Perform and      oversee structured unit, integrated, and end-user testing in      non-production environments; create, review, and execute test scripts to      ensure accuracy and quality.
• Assist with training, evaluations,      and performance feedback for team members as directed.
• Troubleshoot and resolve software      and workflow issues across multiple applications or teams; oversee      operations and equipment to ensure functionality and efficiency.
• Adhere to defined service level      agreements (SLAs) by managing and resolving assigned helpdesk tickets      promptly and effectively. Address team questions or concerns      professionally and promptly, communicating information accurately and in a      timely manner.
• Demonstrate proficiency in      gathering requirements, developing specifications, and preparing and      reviewing technical and process documentation.
• Inform leadership of new Epic      release features, functionality, and operational impacts; identify and      recommend process improvements to enhance efficiency and Epic utilization.
• Coordinate, set up, and maintain      user credentials, ensuring timely and accurate access management for new,      existing, and transferred employees.
• Perform other related duties as      assigned.

Requirements

Minimum Requirements

· Excellent verbal and written communication skills, professionalism, and the ability to support and collaborate effectively with all team members.

· Proven ability to apply process improvement, time management, and project management methodologies to enhance system performance and workflow.

· Strong decision-making, judgment, and analytical skills, with the ability to resolve complex problems creatively and efficiently.

· Ability to work effectively under pressure and manage stress constructively.

Education and qualifications

· Bachelor’s degree in Computer Science, Information Systems, Business Administration, Healthcare Administration, or equivalent work experience required.

· Certification in one or more of the following Epic modules required: Cadence, Prelude, and/or Referrals/Authorizations.

· Three to five years of Epic application and healthcare experience required.

· Three to five years of IT knowledge or analyst experience preferred, particularly in OpTime Clinical, Patient Access, Surgery Scheduling, or Revenue Cycle.

· Proficiency in Microsoft Office and standard office equipment (computers, phones, photocopiers, fax machines) required.